3 Simple Steps for Balenciaga Warranty Claim:

Step 1:

  • Returns are free of charge when products are sent back within thirty days of the delivery date, as long as the conditions outlined in their Return Policy are satisfied. You will have to provide your email and order to enroll in the return form. 

  • Should you have recently made a purchase, please bear in mind that there might be a brief processing period for your order, during which the confirmation email is prepared and dispatched.

  • Instead of roaming around, simply contact the customer support team if you lose the prepaid return label. Please be aware that Balenciaga will not assume responsibility for merchandise returned through any method other than their provided pre-paid label.

Step 2:

  • For your product to be accepted, it must remain in its original condition and packaging, with all tags securely attached. To ensure the processing of your exchange, please make sure it's postmarked within the 30-day timeframe.

  • In order to maintain security protocols, your refund will be specifically applied to the original credit card that was used for the order. Balenciaga remains dedicated to expediting the return credit procedure, assuring a prompt resolution for your convenience.

Step 3:

  • The well-talented, experienced, skilled, and smart Client Service will guide you whenever you have online queries. On the contact page, an appointment booking option is available.

  • When you reach out to them, you agree to the transfer of your data beyond your local country or region.

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Phone Number


Mon-Fri: 9am - 9pm, Sat & Sun: 10am - 7pm (ET)

Contact Address

65 Bleecker Street, Suite 3,
New York, NY-10012,

What is covered under the Balenciaga Warranty?

The warranty policy acknowledges that products must meet specific conditions for returns. These conditions include the requirement that the products must be in their original, unaltered, unused, undamaged condition, still in their original packaging, with all original tags, labels, accessories, and related documents attached.

  • 30-day return policy

What is NOT covered under the Balenciaga Warranty?

The warranty does not cover any damage resulting from misuse, abuse, falls, impacts, or any use that deviates from the care instructions provided with each product. Additionally, it does not encompass the expected wear and tear that naturally occurs with regular product use.

About Balenciaga

Balenciaga SA, established in 1919 by the Spanish couturier Cristóbal Balenciaga in San Sebastian, Spain, and presently headquartered in Paris, is a renowned luxury fashion house. Balenciaga is recognized for its production of ready-to-wear clothing, footwear, handbags, and accessories, as well as licensing its name and branding to Coty for fragrances. The brand is celebrated for its avant-garde and innovative structural designs, pushing the boundaries of fashion and offering a glimpse into the future of women's ready-to-wear fashion.

Products of Balenciaga

Coats Jackets Sweatshirts Hoodies T-Shirts Pants Sneakers Beltbags Handbags Wallets Card Holders Sunglasses Knitwear Socks Chain Bags Tote Bags

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Balenciaga logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Balenciaga.