3 Simple Steps for Dior Warranty Claim:

Step 1:

  • Dior advises you to follow two distinct procedures to contact the customer team for inquiries you may have. The customer team designated for Christian Dior clothing should be contacted by customers with any issues or questions related to clothing. If you wish to get in touch with them regarding perfumes, kindly reach out to the customer team responsible for the perfume section.

  • You can reach out to both customer teams via phone, text, or email. However, the customer team handling clothing inquiries offers some additional features compared to the latter.

  • The inclusion of the name, email, residential address, contact number, provided subject, and the message you want to convey should not exceed 360 characters when filled out in the given form.

Step 2:

  • You have the flexibility to return any product within a 30-day window from the date of receipt. However, for the return to be accepted, the product(s) should be in its original packaging and must include all accessories and accompanying documents, such as notices, warranties, return tags, and certificates of authenticity.

  • Please note that they cannot accept returns or exchanges for any products that are damaged, used, incomplete, or soiled. Specifically, for shoes, they kindly request that you try them on a clean, soft, and dry carpeted surface to prevent any harm to the soles. Failing to follow this guideline may lead to the non-acceptance of your return or exchange request.

  • For added convenience, you can utilize your customer account for more choices. After logging in, navigate to "My Fashion & Accessories Orders." Here, you can access your preferred order and make your selections.

  • You have the flexibility to arrange for the return to be collected from your delivery address or an alternative location, and you can also select your preferred time slot for the return pickup.

Step 3:

  • To repair your Dior product, please check Dior Boutique. The official website has a Boutique section that gives information on the location of the nearest boutique. You will get proper answers to your questions from the sales staff.

  • The Client Advisors at Dior's Client Service Center are eager to offer personalized guidance and address your inquiries, available to assist you from Monday through Saturday.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Sat: 10am - 10pm, Sun: 11am - 7pm (EST)

Contact Address

510 Madison Avenue,
New York, NY-10022

What is covered under the Dior Warranty?

Dior guarantees that all products are free from manufacturing defects in workmanship or materials. If any products are discovered to be defective within the warranty period, you have the option to return the product to the seller. Dior is happy to offer a refund for items that remain unopened or have been gently used within a 30-day window from the date of purchase on the official website. It's essential to keep in mind that any items personalized or engraved are considered final sale, and as a result, they cannot be subject to refunds or exchanges.

  • 30-day return policy

What is NOT covered under the Dior Warranty?

The warranty excludes any damage resulting from misuse, abuse, falls, impacts, or usage that contradicts the care instructions provided with each product. Furthermore, it does not encompass the expected wear and tear experienced by the products over time.

About Dior

Christian Dior SE, commonly referred to as Dior, is a prominent French multinational luxury fashion house under the leadership of French businessman Bernard Arnault, who also heads LVMH. Dior has forged robust alliances with celebrities and social media influencers, collaborating closely with these individuals to connect with diverse demographics and rejuvenate its identity as a contemporary brand, despite its longstanding heritage. This approach has enabled the brand to project a more accessible image and engage a broader audience. Dior has partnered with and dressed present-day style icons like Jennifer Lawrence and Lupita Nyong'o, who resonate with millennials. The integration of social media into Dior's marketing communication strategy has proven effective, with campaign images and videos shared on both the official Dior profile and the social media pages of celebrity ambassadors.

Products of Dior

Cross-body and Shoulder Bags Backpacks Tote Bags Mini Bags Briefcases Travel Bags

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dior logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dior.