3 Simple Steps for Dior Warranty Claim

Step 1:

• Dior advises you to follow two distinct procedures to contact the customer team for warranty claim inquiries you may have. The customer team designated for Christian Dior clothing should be contacted by customers with any issues or questions related to clothing.

• If you wish to get in touch with them regarding perfumes, kindly reach out to the customer team responsible for the perfume section.

• You can reach out to both customer teams via phone, text, or email. However, the customer team handling clothing inquiries offers some additional features compared to the latter.

• The inclusion of the name, email, residential address, contact number, provided subject, and the message you want to convey should not exceed 360 characters when filled out in the given form.

Step 2:

• You have the flexibility to return any product within a 30-day window from the date of receipt.

• However, for the return to be accepted, the product(s) should be in its original packaging and must include all accessories and accompanying documents, such as notices, warranties, return tags, and certificates of authenticity.

• Please note that they cannot accept returns or exchanges for any products that are damaged, used, incomplete, or soiled. Specifically, for shoes, they kindly request that you try them on a clean, soft, and dry carpet surface to prevent any harm to the soles. 

• For added convenience, you can utilize your customer account for more choices. After logging in, navigate to "My Fashion & Accessories Orders." Here, you can access your preferred order and make your selections.

Step 3:

• You have the flexibility to arrange for the return to be collected from your delivery address or an alternative location, and you can also select your preferred time slot for the return pickup.

• To repair your Dior product, please check Dior Boutique. The official website has a Boutique section that gives information on the location of the nearest boutique. You will get proper answers to your questions from the sales staff.

• The Client Advisors at Dior's Client Service Center are eager to offer personalized guidance and address your inquiries, available to assist you from Monday through Saturday.

Dior Warranty Period:

• Dior offers a 30-day return policy