• 23 Jan, 2024

Reading the provided instructions will be useful to you as it instructs on claiming the HĀVA AURA warranty.

3 Simple Steps for HĀVA AURA Warranty Claim:

Step 1:

  • HĀVA AURA provides you with 14 days from the date you received the order to return the normal or faulty products in an undamaged, non-stained, and odor-free condition, without the smell of perfume, deodorant, or chemicals. 

  • Furthermore, you need to return the products in their original condition with the original packaging. The seller will reject the return of sale items. No return shipping cost has to be paid by the customers for faulty products, but it is applicable for normal products.

Step 2:

  • Three business days are taken from the date when the returned products are received by HĀVA AURA to process your return. After the processing of your return is complete, you will receive a notification at the email address you provided in your HĀVA AURA order.

  • The gift voucher details are sent to the consumers via a separate email, and you will come to know how to use the gift voucher through that email. HĀVA AURA cannot be held accountable for lost packages that are returned to them.

Step 3:

  • As per the Australian Consumer Law, they have the right to refuse the refund for products returned due to a change of mind. You can request a refund for faulty products sent by the proprietor.

  • On business days, your queries will be answered by the customer support team within one to two days. You can reach out to them through email or a form.

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Email Support


For further info, Kindly Get in touch with them via this email.

Contact Address

544 Mt Alexander Road,
Ascot Vale, VIC-3032,

What is covered under the HĀVA AURA Warranty?

HĀVA AURA ensures that its products will be free from manufacturing defects when used for their intended purpose and follow all care instructions. The manufacturer commits, at its discretion during the warranty period, to either repair any material or workmanship defects or provide a repaired or refurbished product of equal value in exchange without any charges.

  • 1-year manufacturer warranty

What is NOT covered under the HĀVA AURA Warranty?

The warranty excludes conditions arising from the user's failure to follow proper storage, care, or maintenance instructions for the product. It also does not cover conditions resulting from anything other than ordinary residential wear, or any use of the product for purposes not intended, including rental, semi-commercial, or commercial use. Additionally, damage resulting from misuse, abuse, negligence, accidents, or shipping damage is not covered. The warranty does not apply to dissatisfaction due to buyer's remorse after 30 days of fair wear and tear.


HĀVA AURA stands out as a renowned air purifier brand in Australia. The BABY AURA seamlessly integrates into your decor while effectively eliminating up to 99.95% of airborne particles through its 3-stage filtration system, featuring medical-grade H13 HEPA. It is user-friendly and easily movable around the house, boasting straightforward and intuitive controls to optimize air quality. The BABY AURA's high-performance filter is designed to decrease airborne germs, PM2.5, pollen, mold spores, allergens, dust, pet dander, VOC, and more.

Products of HĀVA AURA

Air Purifiers Humidifiers Replacement Filters Diffusers

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of HĀVA AURA logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of HĀVA AURA.