3 Simple Steps for Hasselblad Warranty Claim

Step 1:

• Visit the official My Hasselblad portal to register your camera body, digital back, and lenses; registration is a critical step to verify ownership and ensure you receive the latest technical service bulletins.

• Locate your Serial Number (often found inside the battery compartment or on the mounting flange) and secure your Dated Proof of Purchase from an authorized Hasselblad partner.

• Confirm that your equipment was purchased through an Authorized Hasselblad Dealer; products purchased from unauthorized "grey market" sources may not be eligible for international warranty service or official repairs.

Step 2:

• Consult the "Support" section on the Hasselblad website to download the latest firmware for your camera and lenses; many interface or connectivity issues are resolved through official software updates.

• Record a detailed description of the malfunction and capture sample images (in 3FR or FFF RAW format) that demonstrate the issue to help technicians perform a remote diagnosis.

• Backup all data and remove any third-party accessories, such as straps, filters, or non-Hasselblad batteries, before preparing the unit for inspection.

Step 3:

• Reach out to the team  directly by initiating a "Service Request" through your My Hasselblad account to generate a formal Service Order.

• Securely pack your equipment ideally in its original specialized packaging to protect the sensitive sensor and mechanical components; note that users are responsible for shipping and insurance costs when sending items to a service center.

• Include the printed Service Order/RMA and a copy of your sales receipt inside the package; once the authorized Hasselblad service center (located in Sweden, the USA, or regional hubs) validates the defect, they will coordinate the repair or replacement.

Hasselblad Warranty Period:

• 2-year limited manufacturer warranty; extendable to 4 years via registration.