3 Simple Steps for Panavision Warranty Claim

Step 1:

• Locate your Serial Number and secure your Dated Proof of Delivery; Panavision’s express warranty extends for a minimum of two years from the date of delivery or as specified in the standard product warranty.

• Verify that your goods conform to all official descriptions, drawings, and advertisements; the warranty explicitly covers any failure of the goods to meet these specified standards.

• Confirm that your equipment is new and free from reconditioned parts, as the manufacturer warrants that all furnished goods are composed of new materials and are adequately packaged.

Step 2:

• Conduct a thorough inspection and test of the gear to identify any defects in material, design, or workmanship; the warranty survives any initial acceptance or use of the goods.

• Document the specific nature of the malfunction or non-conformity; clear evidence of how the gear fails to meet its "fit for purpose" standard is essential for a prompt resolution.

• Ensure all labels and containers are preserved, as the warranty covers the accuracy of all statements made on packaging and advertisements.

Step 3:

• Provide formal notification of the defect to the authorized team to trigger the ten day correction window.

• Choose your preferred resolution; at the purchaser's option, the team must provide a full refund, replace the goods, or correct the non-conformity without expense to the user.

• Request a copy of the Standard Warranty and Service Guaranty applicable to your specific items to ensure all rights provided under the California Commercial Code are fully applied.

Panavision Warranty Period:

• Rental equipment: Coverage through rental agreements. Owned gear: 1-year limited warranty; contact service centers.