Since Hansgrohe produces various products on both bathroom and kitchen products. They have dedicated warranty plans for each product with a specified warranty period.
Hansgrohe allows you to register yourself as a customer before buying any of their products with your basic details like your name, occupational details, location details. This will be very helpful when you are buying products for commercial use.
You must have all the proof of purchase like item number, and installation date along with photo proofs in hand while contacting them as it helps them find every detail of your product on their side. This will also help them ensure your eligibility on the claim.
After evaluating your issue, They will educate you on the further steps to complete the claim. However, only a proper approach can fetch you results. Experts from Warranty Valet can help you with the concern and take the claim in the preferred way to bring results.
You will have to deliver the product or the defective part to their place with a careful package.
Hansgrohe’s handy customer support maintains a contact form that you can use to contact them for any of your issues related to their product. They have columns for general requests, product information, spare part information, technical assistance, product complaints, praise & criticism.
You will have to explain your issue in detail along with your personal details like name, address, city, state, and zip code along with your present contact number and email address.
Additionally, They maintain a separate page for brochures for each of their products. This can help you in knowing more about the product and its specifications.
During the warranty process, Hansgrohe may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually 60 days, 1 year, 3 years, or 5 years.
60-Day Return Policy.
1-Year Limited Warranty For Hansgrohe Products.
3-Year Limited Warranty For Rubbed Bronze, Matte Black and Matte White Finished Products.
5-Year Limited Warranty For AXOR Products.
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway Alpharetta,
GA 30004
If you are having trouble contacting Hansgrohe, submit a claim here.
Hansgrohe’s limited warranty always covers every defect in workmanship and material within the promised warranty period under normal installation, use, service and maintenance. All kinds of repairs & replacements will be done with no charge if the product or parts are proven defective at the conditions. In case, If the process is not successful and it is not practically possible to repair or replace the product. Hansgrohe provides you with the preferred refund of the purchase price. Make sure you are the original purchaser before applying for the claim as the warranty is non-transferable.
Hansgrohe is also keen on what they qualify for the claim. Hence any product will be eliminated in the following conditions. They are malfunctions or damage not resulting from defects in material or workmanship, improper installation, no proper handling, improper maintenance, normal wear and tear, negligence, accident or alteration; Conditions in the home such as excessive water pressure or corrosion, the use of abrasive or caustic cleaning agents or “no-rinse” cleaning products, or the use of the product in any manner contrary to the product instructions; Using connected materials, accessories, and products/related products that are not manufactured by Hansgrohe, Inc. Please be noted that labor and other expenses for de-installation, disconnection, or return of the product for warranty service (including shipping costs), or for installation or reinstallation of the product are neglected in the claim. Any Hansgrohe or AXOR product sold for display purposes will also not be considered in the claim.
Our claim assistance covers all Hansgrohe products, including:
| Product name |
|---|
| Faucets |
| Showers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Hansgrohe logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Hansgrohe.