You must contact the customer service center of GUCCI for any kind of solution you are looking for. Even if you have inquiries about the GUCCI website or online purchasing, contact them.
You have four options to get in touch with them: calling over the phone, live chatting, using WhatsApp, or emailing.
After-sales services are available for products bought from the official website, any GUCCI boutique, or any other GUCCI-authorized retailer. The inclusion of a warranty card must be done for timepiece and watch repairs.
You are encouraged to create an account to effectively track and manage your orders. You can choose to initiate returns either by mail or in-store. For online purchases, the return period extends to 30 days (except for beauty items, which have a 10-day return window) from the date of delivery.
In the case of in-store purchases, you can exchange or return eligible merchandise within a 14-day window from the date of purchase. To be eligible for return, the merchandise should remain unworn, retain its original condition, be in the original packaging with an undamaged box, have its original tags attached, and be accompanied by a valid proof of purchase.
Items that are personalized, made-to-measure, or made-to-order, as well as fragrance and beauty products, are not eligible for returns or exchanges. 7-10 days will be taken for the returns to be processed.
Lots of information, including gifts, the metaverse, NFTs, shipping, and delivery, is provided on the FAQs sheet.
During the warranty process, Gucci may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Gucci, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty is deemed valid only when the warranty certificate is accurately completed by the dealer upon purchase. This certificate must include vital information such as the product name or model number, the serial number, and the place and date of purchase. It covers any faults arising from defective parts or manufacturing defects. For service or repair of your GUCCI product, it must be exclusively managed by one of their authorized stores, an approved agent, or sent to the nearest service center as indicated in the service center list.
2-year international warranty on timepieces
The warranty excludes damages or faults resulting from accidents, improper use, or negligence. It also doesn't cover damage due to the regular wear and tear of components such as the case, bracelet, buckle, crown, or crystal, nor does it apply to the natural aging of materials. If the product is used in a manner inconsistent with the general recommendations on the official website, it isn't covered by the warranty. Additionally, any operation or intervention by a third party other than Gucci agents voids the warranty for the product or its components.
Entrenched in Florence, Italy, in the year 1921, GUCCI stands as a prominent figure among the world's foremost luxury brands. As it crosses the centenary milestone, GUCCI maintains its unwavering commitment to reshaping the landscape of luxury. It does so by simultaneously honoring creativity, Italian artisanal traditions, and a spirit of innovation. Notably, GUCCI is a key constituent of the global luxury conglomerate, Kering. Within this esteemed group, Kering oversees a portfolio of renowned Houses specializing in fashion, leather goods, jewelry, and eyewear.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Gucci logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Gucci.