• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Gucci warranty claim assistance in one click!

3 Simple Steps for Gucci Warranty Claim:

Step 1:

  • You must contact the customer service center for any kind of solution you are looking for. Even if you have inquiries about the Gucci website or online purchasing, contact them.

  • You have four options to get in touch with them: calling over the phone, live chatting, using WhatsApp, or emailing.

  • After-sales services are available for products bought from Gucci's official website, any Gucci boutique, or any other Gucci-authorized retailer. The inclusion of a warranty card must be done for timepiece and watch repairs.

Step 2:

  • You are encouraged to create an account to effectively track and manage your orders. You can choose to initiate returns either by mail or in-store. For online purchases, the return period extends to 30 days (except for beauty items, which have a 10-day return window) from the date of delivery.

  • In the case of in-store purchases, you can exchange or return eligible merchandise within a 14-day window from the date of purchase. To be eligible for return, the merchandise should remain unworn, retain its original condition, be in the original packaging with an undamaged box, have its original tags attached, and be accompanied by a valid proof of purchase.

Step 3:

  • Items that are personalized, made-to-measure, or made-to-order, as well as fragrance and beauty products, are not eligible for returns or exchanges. 7-10 days will be taken for the returns to be processed.

  • Lots of information, including gifts, the metaverse, NFTs, shipping, and delivery, is provided on the FAQs sheet.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support

assistance@US-onlineshopping.gucci.com

For further info, Kindly Get in touch with them via this email.

Phone Number

+1-877-482-2430

Mon-Sat: 9am - 11pm, Sun: 10am - 9pm (EST)

Contact Address

50 Hartz Way,
Secaucus, New Jersey-07094,
USA.

Useful Links:

What is covered under the Gucci Warranty?

The warranty is considered valid when the warranty certificate is properly filled out by the dealer at the time of purchase. This certificate should contain essential details such as the product name or model number, the serial number, and the place and date of purchase. The warranty provides coverage for any faults resulting from defective parts or manufacturing defects. If your Gucci product requires service or repair, it should be exclusively handled by one of their authorized stores, or an approved agent, or sent to the nearest service center as specified in the service center list.

  • 2-year international warranty on timepieces

What is NOT covered under the Gucci Warranty?

The warranty does not extend to damages or faults caused by accidents, improper use, or negligence. It also does not cover damage resulting from the regular wear and tear of components like the case, bracelet, buckle, crown, or crystal, nor does it apply to the normal wear and aging of natural materials. Furthermore, if the product is used in a manner inconsistent with the general recommendations provided on the official website, it falls outside the scope of the warranty. Additionally, the warranty does not cover the product or its components if they have undergone any operation or intervention by a third party other than Gucci agents.

About Gucci

Entrenched in Florence, Italy, in the year 1921, Gucci stands as a prominent figure among the world's foremost luxury brands. As it crosses the centenary milestone, Gucci maintains its unwavering commitment to reshaping the landscape of luxury. It does so by simultaneously honoring creativity, Italian artisanal traditions, and a spirit of innovation. Notably, Gucci is a key constituent of the global luxury conglomerate, Kering. Within this esteemed group, Kering oversees a portfolio of renowned Houses specializing in fashion, leather goods, jewelry, and eyewear.

Products of Gucci

Handbags Tote Bags Crossbody Bags Watches Shoes Boots Ankle Boots Sneakers Winter Shoes

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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