3 Simple Steps for GreenPan Cookware Warranty Claim:

Step 1:

  • For making the warranty claim, the best way is to get in touch with the customer service department either by email or phone number, providing the images of the defect and original proof of purchase.

  • Without receiving a single penny from you, GreenPan will repair or replace the product within the warranty period. The repair process involves using refurbished components or products.

Step 2:

  • You should not take more than five days after receiving the defective products to contact the customer service team members. You may be eligible to claim a refund or exchange for the returned products.

  • Apart from finding the order number in the confirmation email that was sent to you when you ordered, you can also locate it in the order history of your account and on the receipt of the purchase.

Step 3:

  • You have the right to receive a replacement or refund in the case of a significant failure and to obtain compensation for any other loss or damage that could reasonably have been anticipated.

  • You also have the right to have the Products repaired or replaced if they do not meet acceptable quality standards and the issue does not qualify as a major failure.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

1800 918 480

Mon-Fri: 9am - 6pm(AEST)

Contact Address

Level 21, 55 Collins Street,
Melbourne, Victoria-3006,

What is covered under the GreenPan Cookware Warranty?

GreenPan assures that its products will be devoid of any defects in materials and workmanship for a duration of two years from the date of purchase, provided they are utilized for regular domestic purposes and in compliance with the specified use and care guidelines.

  • 2-year limited warranty

What is NOT covered under the GreenPan Cookware Warranty?

The warranty provided by GreenPan excludes coverage for defects or damages arising from several conditions. This includes instances where the product is not used in accordance with the prescribed use and care recommendations, misuse, negligent handling, accidental damage, normal wear and tear, exposure to unusually corrosive conditions, consumable items or accessories with a limited lifespan or necessitating periodic renewal, freight costs, and any other expenses incurred in filing a claim. Additionally, accessories and cutlery are not covered under the warranty.

About GreenPan Cookware

In 2007, GreenPan Australia revolutionized cooking by introducing a healthy ceramic nonstick solution, reshaping the way people approach their culinary endeavors. Since that pivotal moment, GreenPan has continuously transformed the nonstick landscape, optimizing its methods and leading an evolution in the cookware industry. The groundbreaking Thermolon™, their original healthy ceramic nonstick, made its debut in 2007. Notably, instead of relying on plastic, GreenPan's coating is crafted from primary raw materials initially sourced from sand. Additionally, the incorporation of recycled aluminum is a prevalent feature across the majority of their product range.

Products of GreenPan Cookware

Egg Pans Grill Pans Cake Pans Muffin Pans Donut Pans

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of GreenPan Cookware logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of GreenPan Cookware.