Step 1:

  • To create your GORUCK account, you need to provide your name, email address, date of birth, and gender, indicate whether you are a member or non-member, and set a password.

  • Approximately, it takes 2 to 3 business days for the staff members of GORUCK to provide you with shipping instructions once you fill out the repair form. Adhering to the guidelines above the form would be beneficial for you. The guarantee provider does not pay the shipping charges.

Step 2:

  • Including an estimate for delivery and information that informs you about tracking the product, which is dispatched once the repair is completed, is sent to you. The cost of sending the product back to your home will be covered by them.

  • You are advised to have your order number, shipping ZIP code, email, or phone number ready to facilitate the return or exchange of the product you purchased from GORUCK.

Step 3:

  • The request form on the contact page modifies itself according to the topic you want to go for. A response from a member of their support team will be provided at the earliest opportunity.

  • Every gear, apparel, and footwear crafted by GORUCK — essentially, everything they produce — is backed by their Scars Lifetime Guarantee.

GORUCK Warranty Period:

  • Lifetime guarantee

GORUCK Contact Information:

Email Support

[email protected]

Phone Number

+1-904-372-0184

Contact Address

415 Pablo Ave, Ste 140,
Jacksonville Beach, FL-32250,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming GORUCK warranty hassle-free.

What is covered under the GORUCK Warranty?

Scars lifetime guarantee that covers any defects in workmanship or materials. Additionally, if you manage to wear out any of their items, GORUCK will replace or fix them, free of charge at their discretion. No receipt is required for this service.

What is NOT covered under the GORUCK Warranty?

The guarantee does not apply to damages caused by abuse, misuse, or acts of God, nor does it apply to products that were not used in accordance with the instructions provided in the catalog.

Products of GORUCK:

Our claim assistance covers all GORUCK products, including:

Product name
Hats
Hoodies
Tees
Bags
Sand Kettlebells

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of GORUCK logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of GORUCK.