To create your GORUCK account, you need to provide your name, email address, date of birth, and gender, indicate whether you are a member or non-member, and set a password.
Approximately, it takes 2 to 3 business days for the staff members of GORUCK to provide you with shipping instructions once you fill out the repair form. Adhering to the guidelines above the form would be beneficial for you. The guarantee provider does not pay the shipping charges.
Including an estimate for delivery and information that informs you about tracking the product, which is dispatched once the repair is completed, is sent to you. The cost of sending the product back to your home will be covered by them.
You are advised to have your order number, shipping ZIP code, email, or phone number ready to facilitate the return or exchange of the product you purchased from GORUCK.
The request form on the contact page modifies itself according to the topic you want to go for. A response from a member of their support team will be provided at the earliest opportunity.
Every gear, apparel, and footwear crafted by GORUCK — essentially, everything they produce — is backed by their Scars Lifetime Guarantee.
During the warranty process, GORUCK may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting GORUCK, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Scars lifetime guarantee that covers any defects in workmanship or materials. Additionally, if you manage to wear out any of their items, GORUCK will replace or fix them, free of charge at their discretion. No receipt is required for this service.
Lifetime guarantee
The guarantee does not apply to damages caused by abuse, misuse, or acts of God, nor does it apply to products that were not used in accordance with the instructions provided in the catalog.
GORUCK is dedicated to equipping the rucking revolution with the best and toughest rucking gear. They use training, events, and GORUCK Clubs to multiply their impact and empower real-world communities to serve a greater purpose. As an American business rooted in Special Forces, GORUCK takes pride in announcing its formal commitment to donate 1% of its annual top-line revenue to various non-profit partners. These partners support individuals who serve, including the military, veterans, first responders (LEO, Fire), teachers, social workers, and military spouses.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of GORUCK logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of GORUCK.