3 Simple Steps for Baxi Warranty Claim:

Step 1:

  • Registration for warranty divides into two for the products: boilers and cylinders, and air source heat pumps. The products have to be registered within thirty days from the date the products are installed.

  • You will have to provide details of the boiler, system filter, installer, and clients. In addition to registration, check that your installer has finished the benchmark commissioning checklist and keep it in a safe place. Also, service your boiler every year through a Gas Safe registered engineer. You have to adhere to these rules to make your boiler warranty valid. This same procedure applies to the Air Source Heat Pump.

  • Moreover, the Air Source Heat Pump and the Boiler share a common warranty validation process. Both the ASHP and its filter, as well as the boiler, require annual servicing. This task should be completed within 60 days of the commissioning date anniversary, following the procedure outlined in the installation and maintenance manual.

Step 2:

  • Baxi wants your boiler to function continuously through the Maintenance and Support Plans provided by Domestic and General at affordable rates. There are several benefits to this plan, including access to an expert Gas Safe engineer, helpful suggestions, and a pathway to online bookings in the D&G Boiler Care portal.

  • To clear your doubts, information regarding gas safety, general boiler information, troubleshooting, warranty information, boiler servicing, energy-saving tips, and so on can be found on the FAQs page.

Step 3:

  • Contacting customer support is more than enough to book a service or repair and for assistance and guidance. Kindly contact them when you are not able to locate the answer that you are looking for.

  • Their seasoned customer service team possesses the knowledge and expertise necessary to promptly assist with your inquiries.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+44 344 871 1545

Mon-Fri: 8am - 6pm, Sat & Sun: 8:30am - 2pm

Contact Address

Brooks House,
Coventry Road, Warwick - CV34 4LL,
United Kingdom.

What is covered under the Baxi Warranty?

Baxi offers a warranty for products supplied by Baxi Heating UK Limited. During the warranty period, defective parts from the date of manufacture will be replaced at their discretion and free of charge. This warranty is applicable only to products purchased and used in the United Kingdom, Republic of Ireland, Isle of Man, or the Channel Islands. The warranty period begins from the date of purchase.

  • 2-year warranty on air source heat pump

  • 10-year warranty on boilers

What is NOT covered under the Baxi Warranty?

The warranty excludes coverage for products that have been relocated from their initial installation site, damages resulting from accidental or intentional actions, misuse, incorrect installation, inadequate third-party commissioning, inappropriate maintenance or neglect, unauthorized alterations or repairs, and the installation of unauthorized parts. It also does not cover issues arising from an insufficient supply of essential services such as electricity, gas, or water to the property. Additionally, routine servicing and maintenance costs are not included in the warranty.

About Baxi

Baxi, situated in Warwick, England, is a manufacturer and distributor specializing in domestic and commercial water and space heating systems. As a subsidiary of the European group BDR Thermea, Baxi operates with over 6,400 employees across Europe and boasts a turnover surpassing €1.2 billion. The group holds substantial market shares in key continental territories as well as the United Kingdom. Baxi is recognized for offering comprehensive solutions in domestic and commercial heating and hot water systems, encompassing boilers, electric water heating, air source heat pumps, combined heat and power, heat interface units (HIUs), prefabricated plant rooms and skids, controls, and digital applications.

Products of Baxi

Boilers Cylinders Air Source Heat Pumps Heating Controls Low Carbon Solutions

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Baxi logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Baxi.