Step 1:

  • If you want to make a warranty claim for any product of Glacier Bay, you can easily return the product back to them for free in any “Home Depot” store near you even if it is purchased online. They will look into the issue and do the needful on the spot.

  • A copy of your receipt, shipping confirmation mail along with the credit card you have used for the purchase, and a valid ID are mandatory to make the claim successful.

  • If your product is purchased from The Home Depot Design Center, it can only be returned on the same premises. Products purchased online will also not be accepted in The Home Depot Design Center.

  • You also have a return online option on their website, which can be used for the purpose.

Step 2:

  • Their support page is like a full package of useful information that will help you get to know about most of your common queries and concerns.

  • They maintain separate pages for checking your order status, returns and claims, order cancellation, shipping and delivery, help and FAQs, payments and pricing, product information, and various other handy information.

  • If your toilet continuously runs, your kitchen faucet wand is cracked, the water sensor isn't functioning, the handle is sticking, the valve body is leaking, the shower head fixture has split, or if there's a slow drip from the spout or a faucet leak, Glacier Bay will offer a replacement based on the terms of their warranty policy.

Step 3:

  • Glacier Bay provided every customer with the option of holding a user account for a hassle-free experience in the process. You can easily register with them by providing your details.

  • For your comfort, they have two options, namely personal and business accounts for the purpose. Each is specified for the needs of the customer.

  • In the case of a personal account, you can create it with an email address, contact number, and zip code. You will have to provide your company details along with the business type and other details specified earlier for the Pro Xtra Account for your business.

Glacier Bay Warranty Period:

  • 1-Year Limited Lifetime Warranty — Suction Assist Bath Safety Bars

  • 5-Year Limited Warranty — Water Dispensers, Toilet Seats

  • Limited Lifetime Warranty for most of the products

Glacier Bay Contact Information:

Phone Number

+1-855-434-5224

Mon-Fri: 8 AM - 7 PM (EST) & Sat: 9 AM - 6 PM(EST)

Contact Address

The Home Depot, Inc.
2455 Paces Ferry Rd.
Atlanta, Georgia 30339-4024
United States

Chat or Submit a Claim

If you are having trouble contacting Glacier Bay, submit a claim here.

What is covered under the Glacier Bay Warranty?

Glacier Bay warranty covers:

  • Craftsmanship and material defects
  • The original purchaser

What is NOT covered under the Glacier Bay Warranty?

Glacier Bay does not cover:

  • Products used for commercial, business, or industrial purposes
  • Improper handling and incidental activities
  • Normal wear and tear
  • Lack of care, and misuse
  • Unauthorized alterations

Products of Glacier Bay:

Our claim assistance covers all Glacier Bay products, including:

Product name
Home Decor
Furniture
Wall Decor
Smart Kitchen Appliances
Kitchen & Tableware
Bedding & Bath

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Glacier Bay logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Glacier Bay.