• 19 Aug, 2023

Are you looking for the best way to claim Dimplex warranty? Here it is,

3 Simple Steps for Dimplex Warranty Claim:

Step 1:

  • You must always practice registering your products on their website. This can even help you in your claim by availing the information very easily to their side. This will also help you keep updated.

  • It is a simple process of sharing your personal details like first & last name, current location including state/province & zip code along with your email address and mobile number you have in hand.

  • Product details to be included are model number, serial number and date of purchase. This will help you in various areas like claims, returns and so on.

Step 2:

  • Since they provide customers with various electric products, The warranty period differs between each of their products according to various factors like specification, application and much more. It can range from one year to around five years depending on the product.

  • You can initiate the claim by sending your defective product to their place. Make sure the claim is done within the defined warranty period of the product.

Step 3:

  • You can easily get in touch with their technical support team for all concerns through mail. They have a very good team who are highly responsive to each customer who contacts them.

  • Also, Dimplex maintains a separate “Submit Request” page to send all your questions relating to their products. You will have to fill it with your name, email address and phone number with the subject and detailed description of your issue.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 8 AM - 4:30 PM (EST)

Contact Address

2500 W Fourth Plain Blvd,
Vancouver, WA 98660,
United States

What is covered under the Dimplex Warranty?

All of the products of Dimplex will be inspected and tested prior to shipment and is subjected to the provision of its defined warranty. Dimplex warrants the products are free from any form of defect in craftsmanship and material in the promised period of time. They will repair or replace all problems you face within the prescribed period making sure the product is provided with sufficient proof of purchase.

  • 7 & 30 Days return policy depending upon the reason for the return.

  • Dimples Fan-Forced Construction Heater, 240V, 4800W, Grey — 1-Year limited warranty.

  • Multi-Fire XHD™ Electric Firebox — 2-Year limited warranty.

  • Dimplex IgniteXL® Built-in Linear Electric Fireplace — 5-Year limited warranty.

What is NOT covered under the Dimplex Warranty?

Dimplex follows a limited warranty plan. Hence excludes claims in certain areas. On that note, This limited warranty will not be considered if the product is repaired, or altered by any source that is not authorized by Dimplex. Any product that is damaged due to improper handling, misuse, negligence, defect in installation and maintenance, or operation with incorrect power will go void in the claim. Any kind of special, indirect, exemplary, punitive, incidental or consequential loss will also not be covered in the claim.

About Dimplex

Dimplex is a prestigious part of Glen Dimplex Group which is renowned for its electric heating and fireplace solutions. The intuition of modern designs and advanced technology in their products to provide their customers with a comfortable life through their products is the ultimate goal of the firm. Dimplex is known for delivering warmth and ambience while improving the visual appeal of your living while contributing to energy efficiency. If you are about to have a change in your heating products. You must try Dimplex products for a permanent solution.

Products of Dimplex

Electric Fireplaces Electric Heating Warn Your Space

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dimplex logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dimplex.