3 Simple Steps for Dimplex Warranty Claim:

Step 1:

  • You must always practice registering your products on their website. This can even help you in your claim by availing the information very easily to their side. This will also help you keep updated.

  • It is a simple process of sharing your personal details like first & last name, current location including state/province & zip code along with your email address and mobile number you have in hand.

  • Product details to be included are model number, serial number, and date of purchase. This will help you in various areas like claims, returns, and so on. You can initiate the claim by sending your defective product to their place. Make sure the claim is done within the defined warranty period of the product.

Step 2:

  • The products intended to be returned due to concealed damage or a defective product, and those returned due to customer remorse after the delivery date, have a thirty-day period to do so. Returns for the rest of the concerns need to be completed within seven days.

  • Dimplex will never allow you to pay the return shipping costs for the delivery of defective, damaged, or wrong products. The consumer team is to be contacted to receive the return authorization number.

Step 3:

  • You can easily get in touch with their technical support team for all concerns through mail. They have a very good team who are highly responsive to each customer who contacts them.

  • Also, Dimplex maintains a separate “Submit Request” page to send all your questions relating to their products. You will have to fill it with your name, email address, and phone number with the subject and detailed description of your issue.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Thu: 8am - 5pm, Fri: 8am - 3pm (PST)

Contact Address

PO Box 1675,
Vancouver, WA-98668,

What is covered under the Dimplex Warranty?

All Dimplex products undergo thorough inspection and testing before shipment and are covered by the terms of their defined warranty. Dimplex guarantees that its products are free from defects in craftsmanship and materials for the specified period. Should any issues arise within this timeframe, they will repair or replace the product provided sufficient proof of purchase is provided.

  • 1-year limited warranty on Dimples Fan-Forced Construction Heater, 240V, 4800W, Grey

  • 2-year limited warranty on Multi-Fire XHD™ Electric Firebox 

  • 5-year limited warranty on Dimplex IgniteXL® Built-in Linear Electric Fireplace

What is NOT covered under the Dimplex Warranty?

The limited warranty will not apply if the product undergoes repairs or alterations by unauthorized sources other than those authorized by Dimplex. Additionally, claims will be void for products damaged due to improper handling, misuse, negligence, improper installation or maintenance, or operation with incorrect power. Furthermore, any form of special, indirect, exemplary, punitive, incidental, or consequential loss will not be covered under the warranty claim.

About Dimplex

Dimplex embodies the sensation of hitting the snooze button and luxuriating under the covers for a few extra minutes. Renowned for its design and innovation, Dimplex consistently pushes boundaries worldwide to craft products tailored for discerning buyers. With numerous patented technologies, they offer fireplaces that captivate the senses and heaters that enhance comfort and efficiency for various requirements. Operating primarily in North America, Glen Dimplex Americas serves as its parent brand, emphasizing innovation and sustainability. Today, Glen Dimplex Americas boasts a diverse portfolio of top brands across various home comfort sectors.

Products of Dimplex

Fan-Forced Heaters Baseboard Heaters Thermostats and Controls Garge and Workshop Heaters UCH Electric Fan-Forced Under Cabinet Heater

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dimplex logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dimplex.