3 Simple Steps for Ecobee Warranty Claim:

Step 1:

  • After buying their products, You can make use of the detailed directions provided on their website to install and use the products. Each product has a dedicated page that helps you know everything about it.

  • You can easily register your products on their interface itself. This will help you in various areas including claims. This will help you avoid most of the common issues that may lead to defects in the product and also save you a lot of time.

  • After contacting the customer support team using the email address provided during order placement and providing the order number, the return process can be initiated. A free return shipping label will be issued within three business days.

Step 2:

  • Each of their products has defined specifications and usage. This includes their warranty too. However, most of the products have a 3-year limited warranty that covers the defects in the product. They also have pro warranty plans that have additional benefits over the basic warranty plans including the duration of the warranty.

  • If you want to claim for any of your Ecobee products, You can easily get in touch with their customer support through calls which is the best way for quicker response with the serial number of the product in hand.

  • Their team will hear your issues, evaluate them, and determine whether the product should be sent to their address or a replacement product can be sent to you.

Step 3:

  • You can always get the expert support you need from their team for all of your doubts in usage installation, claiming and any other activities related to their products.

  • They all have a number of articles and FAQs on various topics on their website solely to educate you on all your needs related to their products.

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Phone Number


Mon-Fri: 8 AM - 11 PM (EST) & Sat-Sun: 9 AM - 9 PM(EST)

Contact Address

207 Queens Quay W #600,
Northborough, MA.
United States

What is covered under the Ecobee Warranty?

Ecobee is always open to repair and replace all types of defects in material and workmanship under normal and directed usage within the prescribed warranty period of the particular product. You will have to make a preferred approach with proof of purchase like serial number in hand. Only this will make the claim successful for you. Experts from Warranty Valet are experts in the concern and can make all your claims in the preferred manner to make it successful every single time they do it.

  • 1-year limited warranty — eco bee Switch+

  • 3-year limited warranty — ecobee Thermostat, ecobee SmartCamera with voice control, ecobee SmartSensor

  • 5-year pro warranty

What is NOT covered under the Ecobee Warranty?

Ecobee also maintains strict rules in the claim that voids the product in the following conditions: any product that is claimed after the expiry of the warranty period; this is purchased from unauthorized dealers or stores; that is altered without the guidelines of Ecobee; that cannot be determined defective by Ecobee’s experts; that is damaged due carelessness, spillage, misuse, faulty installation, natural disasters, consumable components, power shortages, cosmetic faults, and other external occurrences.

About Ecobee

Ecobee, originating from Canada, is a prominent player in the home automation industry. Their range of products, including smart thermostats, light switches, sensors for temperature, occupancy, and contact, as well as smart cameras, enjoys widespread popularity in both Canada and the USA. What sets their products apart is their intelligent capabilities to learn and adjust to users' preferences, optimizing comfort while promoting energy efficiency. If you're seeking top-notch solutions for your home automation needs, Ecobee products are a must-try!

Products of Ecobee

Thermostats Smart Doorbell Cameras Smart Cameras Home Security Bundles Ecobee 3-lite/

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Ecobee logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Ecobee.