Step 1:

  • Ensure that all fields are completed without missing any details. At the bottom of the warranty claim form, you'll need to upload a photo of the tools, making sure it stays within the 1 MB size limit.

  • The information section has been divided into contact and product. The former one includes your name, address, and contact details, while the latter includes the product's name, model or item number, request type, and additional information.

Step 2:

  • The FAQ page has answers to most of your questions, including those related to returns and shipping inquiries, to help you find the information you need quickly.

  • The page also includes warranty information and product care details to help you maintain your products and ensure they are covered.

Step 3:

  • If you still have any concerns or need further assistance, feel free to reach out to their customer support team. Please keep in mind that each department has a dedicated email address, so make sure to contact the relevant one for your specific inquiry to receive the most accurate and timely response.

  • After receiving your message through email, they will reach out to you quickly. The warranty provides you with particular legal entitlements, and you may also possess distinct rights that differ from one state to another.

Gerber Gear Warranty Period:

  • Limited lifetime warranty

Gerber Gear Contact Information:

Email Support

[email protected]

Phone Number

+1-800-950-6161

Mon-Fri: 7am - 4pm(PST)

Contact Address

14200 SW 72nd Avenue,
Portland, OR-97224,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Gerber Gear warranty hassle-free.

What is covered under the Gerber Gear Warranty?

Gerber warranty policy applies to:

  • All Gerber products, including customized items.
  • The original consumer’s ownership period.
  • Defects in material and workmanship.
  • Full coverage under the Gerber Guarantee.

What is NOT covered under the Gerber Gear Warranty?

Gerber warranty does not apply to:

  • Products damaged due to misuse, abuse, or sharpening.
  • Regular wear and tear or accidental damage.
  • Usage in industrial or commercial settings.
  • Cutting tools, where Gerber is not liable for incidental or consequential damage

Products of Gerber Gear:

Our claim assistance covers all Gerber Gear products, including:

Product name
Axes
Scissors
Saws
Machetes
Breaching Tools
Kits

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Gerber Gear logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Gerber Gear.