3 Simple Steps for Reolink Warranty Claim

Step 1:

• On the website, one will find the "Support" and "Customer Service" sections. Upon clicking on the relevant link, one will be directed to the registration form. There, they must fill in the necessary information, including their personal details and product information.
  

• It is important to ensure that the information provided is accurate. Additionally, they must read and accept the terms of the warranty. Finally, they must submit the registration form. Please keep the original purchase receipt, as well as any other pertinent documents, as they may be required for warranty claims.

• You may receive an email with your registration details, which should be kept for future reference. Additionally, you may need to create an account on Reolink to manage the registered products. 
  

Step 2:

• You have the option to return any unwanted product to Reolink for a complete refund or replacement within a 30-day period from the delivery date unless stated otherwise in the product's listing on the official website, receipt, or packing slip.
  

• You are accountable for covering the shipping costs. Please note that after the expiration of the 30-day period, refunds and exchanges for unwanted products will not be facilitated.
  

• Upon receipt, Reolink will conduct a comprehensive inspection of the product slated for refund to determine whether it meets the Inspection Criteria.
  

Step 3:

• If the problem persists, the warranty claim process may be initiated. If necessary, the product must be returned to the specified address provided by the customer support team.

• Reolink will assess the product to determine if it is eligible for warranty coverage. If approved, the warranty will either be repaired or replaced in accordance with the terms and conditions of the warranty. Please refer to the warranty terms and conditions for further information.
  

Reolink Warranty Period:

• 2-year limited warranty