3 Simple Steps for gear wrench shop Warranty Claim

Step 1:

• Before submitting a claim, confirm that your product is within the applicable warranty period and that the issue is due to a manufacturing defect rather than normal wear or misuse.

• Ensure your tool was purchased from a GEARWRENCH authorized seller, as warranty claims for products bought from unauthorized retailers may be rejected.

• For online purchases, keep your proof of purchase ready, as it may be required to verify eligibility and help speed up the claim process.

Step 2:

• Visit the GEARWRENCH website and complete the EZ Warranty Replacement Form. There is no need to return the tool; simply submit a photo of the damage.

• Alternatively, contact the GEARWRENCH Customer Service team by phone or email and provide details such as the product name, place of purchase, and purchase date.

• Most claims are reviewed and fulfilled quickly to minimize downtime and keep you working.

Step 3:

• If your claim is approved for replacement, GEARWRENCH will cover shipping and send you a free replacement product.

• If your product requires repair, you will be directed to an Authorized Repair Centre. You are responsible for shipping costs to the centre, and the centre will cover return shipping once the repair is complete.

• Torque products must be sent to a GEARWRENCH Authorized Repair Centre for warranty evaluation before any resolution is provided.

gear wrench shop Warranty Period:

• Mechanics Hand Tools: Lifetime of the original end-user purchaser

• Diagnostics: 2 years from date of purchase

• Tool Storage: 3 years from date of purchase

• Tool Cart: 5 years from date of purchase

• Torque Products, Shop Accessories (creepers, lights, seats, stools), Plastic/Metal/Soft-Sided Tool Boxes and Bags: 1 year from date of purchase

• Torque Product Calibration Guarantee: 90 days from date of receipt