3 Simple Steps for FiiO Warranty Claim

Step 1:

•  Confirm your product was purchased from a FiiO authorized local agent, official Amazon store (US), or the FiiO official AliExpress store. Warranty service is handled regionally by local agents; products purchased from unauthorized international sellers may not be eligible for local warranty service and could have tampered authenticity markings.

  Verify your product is within the warranty period. All FiiO mainframe products carry one month guarantee for replacement and one year of free maintenance from the invoice date; accessories are not covered under warranty.

  Make sure the issue is not the result of an accident, misuse, or human factors; these are explicitly excluded from FiiO's warranty coverage. Visit the FiiO website to verify the authenticity of your product before submitting a claim.

  
  

Step 2:

• Visit the FiiO website to check your product's authenticity using the official authenticity verification tool. This confirms your product is genuine and eligible for warranty service before you contact support.

  Keep your original invoice or proof of purchase readily available. The warranty period starts from the invoice date, and this document is required when contacting your local agent or FiiO directly for any after-sales service.

• Do not attempt to repair or dismantle the product yourself, and keep it away from water. Unauthorized repairs will affect your warranty eligibility; always contact your authorized dealer or FiiO support first before taking any action.

Step 3:

• Contact your local authorized FiiO dealer or agent as your first point of contact; they are best placed to provide fast, convenient after-sales service under local warranty terms. If the dealer is unreachable or unable to assist, email FiiO directly at support@fiio.com with your purchase record and a description of the issue.

  If you purchased from the FiiO official AliExpress store, all after-sales matters are handled directly by FiiO. Send an email to support@fiio.com or contact the AliExpress store support team. For US customers who purchased from the FiiO official Amazon store, contact the Amazon seller first, and if unavailable, email support@fiio.com directly.

• For repair service, ship the defective device to FiiO with freight paid by you. Once repaired, FiiO will cover the return shipping cost back to you. Do not send any product to FiiO's address without first contacting support and receiving instructions, as unauthorized shipments cannot be processed.

FiiO Warranty Period:

• Mainframe Products: 1 month guarantee for replacement from invoice date

• Mainframe Products: 1 year of free maintenance from invoice date

• Accessories (as listed in user manual): No warranty

• Packing Materials: No warranty

• Note: Local sales agents have the right to determine specific warranty details in their region