There are two different registration methods for homeowners and dealers. The homeowners have to have their product's serial and model number and date of installation when enrolling the products.
Your warranty coverage remains unaffected by any discrepancies between your documentation and equipment.
For your comfort, your last name and confirmation or serial number must be entered to locate or manage your registration.
Any kind of problem can be untangled if you have or at least remember the correct model number and the dealer from Bryant will provide the service easily. If you can't locate your model number or product documentation, don't hesitate to reach out to your Bryant dealer for assistance.
For precise warranty information, consult the product documentation provided with your purchase. If your model is featured on the official website, you might also find the documentation available for download.
In order to be eligible for the extended warranty durations specified in the table for the original owner, the product must be accurately registered on the original website within a period of 90 days from the initial installation.
Reach out to a Bryant customer relations representative by completing and submitting the email using the provided form. You will be contacted via email or they can be reached by phone.
Owing to the prevailing business circumstances, they are encountering longer response times than usual. However, rest assured that they are dedicated to addressing your inquiry as expeditiously as they can.
During the warranty process, Bryant may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. The parts have a 1-year warranty, while compressors have a 5-year limited warranty.
1-year limited warranty on parts
5-year limited warranty on compressors
P.O. Box 4808,
Syracuse, New York-13221,
USA.
Bryant warrants this product against failures resulting from material or workmanship defects during normal usage and maintenance, following the terms. All warranty periods commence on the original installation date. If a component fails due to a defect within the relevant warranty period, the Company will, at its discretion, provide a new or remanufactured part to replace the faulty component at no cost for the part. Alternatively, the Company may opt to issue a credit equal to the prevailing factory selling price for a new equivalent part, which can be applied toward the retail purchase of a new Company product.
The warranty exclusions are as follows: It does not cover labor or associated expenses related to diagnosing, repairing, removing, installing, shipping, servicing, or handling defective or replacement parts, except for eligible equipment qualifying for the Unit Replacement Limited Warranty, where labor costs are included. Products not installed in compliance with regional efficiency standards set by the Department of Energy are not covered. Additionally, any product purchased over the Internet is not covered by the warranty. Normal maintenance, including filter cleaning and replacement as well as lubrication, as outlined in the installation and servicing instructions or the Owner's Manual is not included. Failures, damages, or repairs resulting from faulty installation, misapplication, abuse, improper servicing, unauthorized alterations, or improper operation are not covered. Failure to start or damages due to voltage issues, blown fuses, open circuit breakers, or electrical, Internet service provider, mobile device carrier service, or home network inadequacy, unavailability, or interruption are not covered. The warranty also does not extend to failures or damages caused by floods, winds, fires, lightning, accidents, corrosive environments (such as rust), or other conditions beyond the control of the Company. It excludes parts not supplied or designated by the Company, as well as any damages resulting from their use. Products installed outside the U.S.A. or Canada are not covered. Moreover, it does not cover electricity or fuel costs or any increases in these costs for any reason, including additional or unusual use of supplemental electric heat. The warranty also excludes any costs associated with replacing, refilling, or disposing of refrigerant, including the cost of the refrigerant itself. Finally, the warranty does not encompass any special, indirect, or consequential property or commercial damage of any nature.
Our claim assistance covers all Bryant products, including:
| Product name |
|---|
| Air Conditioners |
| Boilers |
| Ductless Systems |
| Evaporator Coils |
| Fan Coils |
| Gas Furnaces |
| Geothermal Heat Pumps |
| Heat Pumps |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Bryant logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Bryant.