Name, email, phone, zip code, category of the product, and message that would like to convey have to be submitted in the form which is on the contact page.
Please feel welcome to contact them by phone or send a brief message below if you have any general inquiries.
When you do not know where the model and serial number are placed, just visit the FAQs section, which provides information on where to find it. The numbers are under the electrical connection for all Aerocool products and for the rest of the products they are on the rear top flange or the rear leg of the cabinet.
You can receive this kind of valuable information regarding topics linked to general, maintenance, troubleshooting, and warranty.
Without having the model and serial number of your evaporative cooler, a copy of your proof of purchase, and the date of installation, you can't claim your warranty.
The consumers who bought evaporative coolers from PMI are covered by the warranty policy. The warranty grants you certain legally defined rights, and it's possible that you possess additional rights that differ depending on the state in which you reside.
During the warranty process, Frigiking may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Frigiking, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty applies to the original purchaser. During the warranty period, PMI will replace the cabinet if there is any water leakage through the base assembly caused by rusting or due to a material or workmanship defect. The warranty period starts from the date of purchase. In addition, the warranty also covers all other components, and Phoenix Manufacturing Inc., at its discretion, will replace or exchange any components that fail due to material or workmanship defects.
90-day warranty on replacement parts
1-year limited warranty on all parts
1-year limited warranty on blower motor for evaporative coolers
3-year limited warranty on the blower motor for ducted evaporative cooler
10-year limited warranty on evaporative coolers and ducted evaporative coolers
The owner holds no responsibility for any damage or malfunction, except when it stems from material or workmanship defects. The determination of such defects falls within the sole discretion of PMI or its designated representative. Please refrain from using anode devices, water from a water softener, cooler cleaners, cooler treatments, or any other additives in your cooler. The use of these products will not only void your warranty but may also compromise the longevity of your cooler. It's important to note that this warranty does not extend to evaporative coolers installed and operated outside the continental United States. Additionally, PMI does not cover the cost of service calls for site visits or installations to diagnose issues. Labor costs for part installation and mileage expenses to and from the site are not covered by PMI. Furthermore, PMI does not bear the freight or postage charges for any exchange or replacement parts. This warranty does not encompass any failures, damages, or defects resulting from unauthorized modifications or servicing, or from the use of products or replacement parts other than those supplied by PMI, including but not limited to motors and pumps.
Since its establishment in 1975, Phoenix Manufacturing has consistently remained at the forefront of the evaporative cooler industry. With a combined experience of over a century within the sector, the management team has gained invaluable insights that emphasize the importance of forward-thinking in American manufacturing. They recognize that the companies that thrive tomorrow are the ones that address the needs of today. Among the present challenges they actively tackle are environmental stewardship, fostering a well-structured and motivated workforce, prudent financial management, the delivery of top-notch customer service, and the provision of a competitive, high-quality product. Every operational decision, capital investment, and product design modification is carefully deliberated with a keen eye on the future. It's worth noting that Frigiking operates as a subsidiary under the umbrella of Phoenix Manufacturing.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Frigiking logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Frigiking.