Clients cannot claim the warranty without product registration, which requires providing your name, email, phone, residential address, serial and model number, purchase date, and location of purchase.
In order to process a warranty claim, Freeman Tools will need a sales receipt or proof of purchase from the original retail buyer, indicating the date of purchase.
All products received from Freeman Tools, with postage prepaid and insured, need to be returned to PGP or any one of the authorized service centers, with proof of purchase, only by the real purchaser.
Apart from the stipulation regarding postage and insurance, there will be no cost incurred for repairs that fall under the coverage of this warranty.
Should you have any further inquiries in need of clarification, do not hesitate to reach out to their dedicated customer support team. They kindly ask that you utilize the provided form to request assistance.
The official website features newly manufactured products and warranty details for your reference.
During the warranty process, Freeman Tools may provide one of the following solutions: a warranty replacement or service during the warranty period, which includes 90 days for wearable parts and a 1-year limited warranty on tools.
90-day warranty on wearable parts
1-year limited warranty on most of the products
For further info, Kindly Get in touch with Freeman Tools via this email.
[email protected]2220 Airport Industrial Drive, Suite 100,
Ball Ground, GA-30107,
USA.
If you are having trouble contacting Freeman Tools, submit a claim here.
Freeman Tools Limited warranty is applicable solely to the original buyer of the Freeman Product and starts from the date of purchase. Within the warranty period, Prime Global Products, Inc. (PGP) explicitly warrants that the Freeman Product is free from defects in materials and workmanship, subject to the exceptions and limitations stated here. PGP reserves the right to choose between repairing, replacing, or providing a full refund for a Freeman Product found to have a defect in materials or workmanship
The warranty does not encompass any of the following situations: repairs or attempted alterations conducted by unauthorized individuals or the unauthorized use of non-conforming parts or accessories. It also excludes repairs necessitated by typical wear and tear. Additionally, the warranty is not applicable if the Nail Gun has been subject to abuse, misuse, improper maintenance, or operation, which includes failure to use clean, dry, and regulated compressed air at the recommended pressure. Accidents that occur due to the use of the Product after partial failure are not covered. Furthermore, the warranty is void if the Freeman Product is used in commercial assembly or production lines. These warranties are specifically designed for individual use and do not extend to cover commercial applications. Items subject to wear and tear are not included in the coverage.
Our claim assistance covers all Freeman Tools products, including:
| Product name |
|---|
| Accessories |
| Air Compressors |
| Air Hoses |
| Cordless Tools |
| Fasteners |
| Hand Tools |
| Gauges |
| Inflators |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Freeman Tools logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Freeman Tools.