Registration acts as a bridge between buyer and seller to pass the information or updates about your product. Also it is like an optical fibre connection to give you faster customer service, special offers, and product support alerts.
Your personal, product, and purchase information should be provided. Remember that you have to upload the proof of purchase right above the additional notes box.
The same form used for product enrollment needs to be completed for the service request. The service will be provided to the customers in the United States of America.
ILVE technicians undergo extensive training to service their products, with the aim of ensuring that the initial visit to your home is also the final one.
Don't hesitate to get in touch with their customer support for assistance with any additional questions or issues you may have.
Warranty can be claimed for the products if they have been purchased and used within the United States and Canada and the date when you bought the products is considered as the beginning of the warranty period.
During the warranty process, ILVE USA may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period which can be 30 or 90 days.
30-day warranty on cosmetic defects
30-day warranty on replacement of glass components and light bulbs
90-day warranty on gaskets
1870 Bath Avenue, Suite 3,
Brooklyn, NY-11214,
USA.
If you are having trouble contacting ILVE USA, submit a claim here.
The warranty applies to brand-new appliances sold to the original owner through authorized distributors, retailers, dealers, or ILVE service centers in the United States and Canada. These warranties are non-transferable. Initial repair attempts for eligible products will be made by ILVE USA, and replacement with new products from ILVE USA will only occur if local repair services are unable to fix the eligible items. When an eligible product needs replacement, the manufacturer will be contacted to initiate the replacement process, which may take up to 30 days for approval. In cases where eligible products are installed in remote areas without access to a certified technician, customers are responsible for delivery expenses to the nearest authorized service center or for the costs of a certified technician's travel. If customers opt to install eligible products themselves, they must follow the provided instructions, and any service required to rectify issues resulting from a customer's failure to follow these instructions will be solely the customer's financial responsibility.
The warranty coverage excludes the following situations and conditions: repair services to correct damages performed by an unauthorized agency or using unauthorized parts; defects or damage caused by improper storage or transport; service calls related to connecting, converting, or repairing electrical wiring and gas lines for proper product use; replacement of components subject to wear and tear; defects and damage that occur during the transportation of the product to the owner's home by the dealer or retailer; defects and damage resulting from external forces beyond ILVE's control, such as fire, flood, earthquakes, and other acts of nature; accidental or intentional damage; the use of improper pans, containers, or accessories causing damage to the product; failures caused by unauthorized service, grease or material buildup due to improper cleaning or maintenance, and connection to an improper gas or power supply. The warranty will be void if the product is used for commercial, rental, or lease purposes; if the serial plate is defaced; if the product is altered by the user; or if the product is not installed or used in accordance with the manufacturer's instructions.
Our claim assistance covers all ILVE USA products, including:
| Product name |
|---|
| Ranges |
| Range Hoods |
| Iron Steak Grill Pans |
| Pizza Stones |
| Cast Iron Simmer Plates |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of ILVE USA logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of ILVE USA.