Noritz follows two separate warranty policies for residential and commercial sectors. Clients who have installed Noritz products in their homes will have to register the products using the specific form provided for warranty claims. Commercial clients need to inspect their warranty policy.
The form for residents has fields for name, address, state, zip or postal code, phone, email, type of installation and residence, serial and model number, gas type, and installation date details as compulsory.
Once you access the contact page, you'll find a list of frequently asked questions (FAQs). There are over five answers available for the questions.
The questions and answers are regarding buying parts, locating a seller or distributor, pricing of the tankless water heaters, registration, and so on.
To contact customer support, a tiny form has to be filled out by providing your personal information along with filling in comments or questions in the box provided for that purpose.
For a more detailed look at the advanced models they produce, they encourage you to visit their original website for further assistance.
During the warranty process, Noritz may offer one of the following solutions: a warranty replacement or warranty service. The warranty period is 1 year on labor and 5 years on parts for tankless water heaters.
1-year limited warranty on labor for tankless water heaters
5-year limited warranty on parts for tankless water heaters
11160 Grace Avenue,
Fountain Valley, CA-92708,
USA.
If you are having trouble contacting Noritz, submit a claim here.
Noritz provides a warranty for their products installed at their original location, ensuring they are free from material defects in materials or workmanship. This warranty is exclusively for the initial buyer and becomes void upon transferring the product to another individual or entity. To activate this warranty, the product must be installed using an approved method recognized by Noritz, following Noritz's published materials relevant to the product's type and model number, as well as the instructions in the Installation Manual and Owner's Guide included with the product. The warranty is in effect for the duration of the specified Warranty Period, commencing on the date of proper installation or 30 days after the purchase, whichever comes first. To establish the Warranty Effective Date, it is necessary to provide Noritz with the date of proper installation and a copy of the original purchase receipt.
The warranty will no longer be valid if any of the following factors are determined to contribute to the Product's failure under this warranty: abuse, neglect, misuse, or misapplication; improper, dangerous, or destructive maintenance procedures; use in conjunction with any unapproved device; installation in a corrosive or otherwise damaging environment, whether internal or external; incorrect gas or water pressure; incorrect sizing for the intended application; use with an improper gas type; damage due to freezing within the Product or surrounding piping; damage resulting from use with non-potable water, untreated or poorly treated well water, or water with high pH levels or hardness levels exceeding 12 grains per gallon (200 mg/L) (refer to the "Water Quality" section of the Owner's Guide for details); damage from acts of God, including but not limited to fire, flood, lightning, or natural disasters; damage from using the Product for purposes other than those it was designed for; damage from unauthorized attachments or modifications; damage arising from the improper installation of the Product; and damage incurred during shipment. These conditions should be taken into consideration to understand the conditions under which the warranty would not apply.
Our claim assistance covers all Noritz products, including:
| Product name |
|---|
| Hybrid Hot |
| EZ111 |
| NC199 DVC |
| NCC300 DV |
| NR98 OD |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Noritz logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Noritz.