3 Simple Steps for fostergrant Warranty Claim

Step 1:

• Before beginning, confirm that your eyewear issue is a result of a manufacturing flaw rather than normal wear and tear. The protection plan is designed for factory-related failures and specifically excludes scratched lenses, lost screws, or accidental damage like drops.

• For those located in California, note that the eligibility window is calculated based on the date the product was delivered to your door, rather than the initial transaction date, provided the purchase occurred after mid-2023.

• Ensure you have the original proof of purchase or order details on hand, as the technical team requires documentation to verify that the claimant is the original owner of the gear

Step 2:

• To initiate the process, navigate to the specialized limited warranty portal on the official store and select the option for a limited warranty claim to open a digital intake ticket.

• You must provide the specific order number and a detailed description of the problem, including a brief explanation of how the failure occurred during use.

• A clear, well-lit photograph of the defect must be uploaded with your request; this visual evidence allows the quality assurance team to perform a preliminary inspection without needing the physical product immediately.

Step 3:

• If the digital claim is approved, you may be asked to return the faulty pair; in this scenario, the company provides a prepaid shipping label that can be generated and printed directly from the support section of the official store.

• Carefully package the glasses to avoid transit damage, as the brand is not responsible for items that are improperly secured or lost during the return journey.

• Once the warehouse receives and processes the return, a replacement in an available style or color or a repaired unit will be shipped to your address at no additional cost for the delivery.

fostergrant Warranty Period:

• All Eyewear Products: 90 Days

• Extended Returns: 90 Days

• Licensed Collections: 90 Days