3 Simple Steps for urbanarmorgear Warranty Claim

Step 1:

• Before beginning, confirm that your gear issue is a result of a material or workmanship flaw rather than normal wear and tear. The protection plan is specifically designed for factory-related failures and excludes cosmetic damage like scratches, dents, or broken plastic unless caused by a defect.

• Ensure that the product was purchased directly from the official store or an authorized reseller (such as Verizon, AT&T, or the official UAG eBay store), as the company cannot verify the quality of items sold by unauthorized third parties.

• Note that this coverage is non-transferable and applies only to the original end-user purchaser; you will need to verify that you are the original owner to proceed with the claim.

Step 2:

• To initiate the process, navigate to the specialized warranty request portal on the official Zendesk support site to open a digital intake ticket.

• You must provide a valid proof of purchase from an authorized source and clearly identify the specific model of the product at issue so the technical team can verify the configuration.

• Two (2) clear photographs of the product must be uploaded with your request; this visual evidence allows the quality assurance team to evaluate the claim and determine if the returned product meets the necessary criteria.

Step 3:

• If the claim is approved, the company will at its discretion replace the defective item with a direct replacement or a product of equal or greater value if the original is out of stock.

• While submitting your claim, you are encouraged to register your details on the official store to receive important product developments and ensure a smoother process for any future hardware updates.

• Once the team receives your information, they will evaluate the claim within a standard processing window; if the product is eligible, a remedy will be issued according to the terms of the replacement policy.

urbanarmorgear Warranty Period:

• Standard Cases (Phone/Tablet): Limited Lifetime

• Electronic Cases (Keyboard/Hubs): 1 Year

• Lifestyle Gear (Bags/Straps/Apparel): 1 Year