The procedure to have an account is at the bottom of the page under the title Client Services. The identical steps have to be followed whether to track the order or return. Have your order number and email with you when doing this.
You can return any items received through the official website within 14 days from the date of delivery, utilizing their complimentary delivery service.
Shipping costs will not be billed to you. They will only be your responsibility if you choose to use a different shipping company for the return, and they cannot assume responsibility for lost or damaged returns in such cases.
Verification of the items will require five business days. After receiving your return, the refund will be processed using the same payment method that was utilized for the initial purchase.
FENDI tends to deliver your products within three to five days from the date you purchased the product. The separate parcels are used to ship the same order and three more days will be taken for a few products.
You will find a clear display of all the shipping options available and their corresponding estimated delivery times during the checkout process. The package's tracking number is sent through email.
The questions related to purchases, their products, and corporate information will be answered by experienced and talented customer support crew members. Contact them through email, phone, or by filling out the form.
Your residential address, and personal details such as name, email, and phone number are to be provided in the form provided below. A file should be attached without exceeding 15 MB and must be in the required format.
During the warranty process, FENDI may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. Kindly note that the warranty period varies for each product.
2-year warranty on watches
595 Madison Avenue,
New York, NY-10022,
USA.
If you are having trouble contacting FENDI, submit a claim here.
FENDI Timepieces ensures the quality of all its watches by manufacturing them in Switzerland and safeguarding them against impacts, temperature variations, water, and dust. Throughout every stage of creating your watch, they uphold the strictest standards, from product design and development to component production and assembly, culminating in a meticulous final quality check. Your FENDI timepiece watch is covered by a 24-month guarantee against all manufacturing defects from the date of purchase, subject to certain conditions. This warranty remains valid only if the International Warranty card is accurately filled out, signed, and dated by an authorized Fendi Timepieces retailer at the time of purchase. The International Warranty card is globally recognized at all FENDI Timepieces Approved Service Centers, provided you present your watch along with a dated proof of purchase. Within 24 months of the date of purchase, a FENDI Timepieces Approved Service Center will undertake, at no cost to you, the repair or replacement of any genuine component that may be causing your watch to function improperly. Note this mentioned warranty is for FENDI watches only.
The warranty provided does not encompass coverage for exterior components, maintenance, batteries, comprehensive overhauls, water damage (unless the piece is expressly marked "water-resistant"), straps, bracelets, buckles, crowns, finishes, or scratches. Furthermore, it does not extend to damage or defects arising from accidents or misuse. Any alterations, services (including, but not limited to, battery replacements or opening of the watch), or repairs carried out by any party other than an Approved Service Center will result in the voiding of the warranty. In addition, the warranty excludes several specific aspects: it doesn't include the battery life (if applicable), wear and tear on the bracelet or strap (including, but not limited to, color changes or changes in the strap material), damage to the crystal such as scratches, the natural aging and normal wear of the watch, any damage caused by misuse or improper handling, damage resulting from an accident or impact, consequences resulting from the watch stopping or malfunctioning, any indirect, consequential, or punitive damages, theft or loss of the watch, events classified as force majeure, including but not limited to acts of God, watches with erased, scratched, or modified serial numbers, and water damage unless the watch is explicitly marked as "water-resistant."
Our claim assistance covers all FENDI products, including:
| Product name |
|---|
| Bags |
| Sunglasses |
| Ties |
| Socks |
| Watches |
| Books |
| Belts |
| Hats |
| Gloves |
| Scarves |
| Socks |
| Scarves |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of FENDI logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of FENDI.