Step 1:

  • The questions related to purchases, their products, and corporate information will be answered by experienced and talented customer support crew members. Contact them through email, phone, or by filling out the form.

  • Your residential address, and personal details such as name, email, and phone number are to be provided in the form provided below. A file should be attached without exceeding 15 MB and must be in the required format.

  • During the warranty process, FENDI may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. Kindly note that the warranty period varies for each product.

Step 2:

  • FENDI tends to deliver your products within three to five days from the date you purchased the product. The separate parcels are used to ship the same order and three more days will be taken for a few products.

  • You will find a clear display of all the shipping options available and their corresponding estimated delivery times during the checkout process. The package's tracking number is sent through email.

Step 3:

  • The procedure to have an account is at the bottom of the page under the title Client Services. The identical steps have to be followed whether to track the order or return. Have your order number and email with you when doing this.

  • You can return any items received through the official website within 14 days from the date of delivery, utilizing their complimentary delivery service.

  • Shipping costs will not be billed to you. They will only be your responsibility if you choose to use a different shipping company for the return, and they cannot assume responsibility for lost or damaged returns in such cases.

  • Verification of the items will require five business days. After receiving your return, the refund will be processed using the same payment method that was utilized for the initial purchase.

FENDI Warranty Period:

  • 2-year warranty on watches

FENDI Contact Information:

Email Support

[email protected]

Phone Number

+1-888-291-0163

Mon-Fri: 9am - 9m, Sat & Sun: 9am - 6pm (ET)

Contact Address

595 Madison Avenue,
New York, NY-10022,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming FENDI warranty hassle-free.

What is covered under the FENDI Warranty?

FENDI warranty policy applies to:

  • FENDI watches are Swiss-made and safeguarded against impacts, temperature variations, water, and dust.
  • The watches come with a 24-month warranty against manufacturing defects, starting from the date of purchase.
  • The warranty is valid only if the International Warranty card is accurately completed, signed, and dated by an authorized retailer.
  • Repairs or replacements for defective components are handled at no cost within the warranty period by FENDI Timepieces Approved Service Centers, with proof of purchase required.
  • The warranty is exclusively applicable to FENDI watches.

What is NOT covered under the FENDI Warranty?

FENDI warranty policy not applies to:

  • Exterior components and accessories: The warranty does not cover straps, bracelets, buckles, crowns, finishes, scratches, or batteries.
  • Water damage: Excluded unless the watch is explicitly marked as "water-resistant."
  • Damage causes: Damage due to accidents, misuse, improper handling, or non-approved repairs/alterations voids the warranty.
  • Wear and tear: Normal aging, color/material changes of straps, and crystal scratches are not included.
  • Serial number and events: Watches with erased, scratched, or modified serial numbers, theft, loss, and force majeure events are not covered.

Products of FENDI:

Our claim assistance covers all FENDI products, including:

Product name
Bags
Sunglasses
Ties
Socks
Watches
Books
Belts
Hats
Gloves
Scarves
Socks
Scarves

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of FENDI logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of FENDI.