3 Simple Steps for EZVIZ Warranty Claim
Step 1:
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You can request warranty service by using the contact details provided on their Contact Page.
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The EZVIZ warranty period may vary by location. For accurate details, check your country's official EZVIZ website or contact Customer Service.
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You can reach them by phone, email, or through the live chat available on their website to raise warranty claim.
Step 2:
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To claim the EZVIZ warranty, They may request you to provide the original purchase receipt or proof of purchase.
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They will guide you through the process which may involve sending your device to a service center for repair or replacement, depending on the nature of the defect and warranty terms.
Step 3:
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For defective EZVIZ products under warranty, EZVIZ may repair or replace the product for free or exchange it with an equivalent product.
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They may also refund the purchase price if you provide the receipt, a brief defect explanation, and return the product in its original packaging.
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Repairs or replacements may be completed using new or refurbished parts at EZVIZ's discretion.
EZVIZ Warranty Period:
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EZVIZ offers a 2-year warranty from the date of purchase and covers defects in materials and workmanship.
EZVIZ Contact Information:
Phone Number
Malaysia:+60 3 9212 1745
Monday - Friday 8:30 AM - 12:00 PM; 1:30 PM - 5:30 PM
Singapore:+65 3158 0085
Monday - Friday 8:30 AM - 12:00 PM; 1:30 PM - 5:30 PM
Saudi Arabia:+966 8008 5008 35 UAE:
+971 8000 8600 009
Monday - Friday 9:00 AM - 12:00 PM; 12:45 PM - 7:00 PM (GMT+2)
Australia:+61 2 6145 0127
Monday - Friday, 10:30 AM - 2:00 PM; 3:30 PM - 7:30 PM (UTC+10)
India:000 8009 1902 76 New Zealand:
+64 4 280 7237 Mexico:
+52 55 7100 0512 UK:
+44 (0) 2038 6863 60 Ireland:
+44 (0) 2038 6863 60 France:
+33 4 81 68 36 69 Germany:
+49 (6) 102 771 3000 Netherlands:
+31 202 417 003 Poland:
+48 22 558 30 20 Spain:
+34 919 037 472 Belgium:
+32 78 312 998
Contact Address
18639 Railroad Street,
City of Industry,
California - 91748,
United States.
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming EZVIZ warranty hassle-free.
What is covered under the EZVIZ Warranty?
EZVIZ Warranty Applies to:
- Only the original purchaser from an authorized seller.
- Coverage for 1 year from the purchase date (or longer if required by local law).
- Warranty duration may vary by country or stat.
What is NOT covered under the EZVIZ Warranty?
EZVIZ warranty will not be applicable to:
- Claims after the warranty period or without proof of purchase.
- Damage from improper handling, misuse, external factors, or unauthorized repairs.
- Consumable parts - failing due to normal aging.
- Cosmetic damage - scratches, dents, broken plastic.
- Software, even if included with EZVIZ hardware.
- Non-material or non-workmanship defects.
- Routine cleaning, cosmetic wear, and normal wear and tear.
- Postal, insurance, and other return-related costs.
Products of EZVIZ:
Our complete claim assistance covers all EZVIZ products, including:
| Product name |
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| Security Cameras |
| Indoor Wi-fi Camera |
| Outdoor Wi-fi Camera |
| Battery Camera |
| Accessories |
| Wall Mount Bracket |
| SD Card |
| Smart Home Appliances |
| Video Doorbell |
| Smart Cleaner |
| Sensor |
| Power Station |
| Smart Home Appliances Accessories |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of EZVIZ logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of EZVIZ.