3 Simple Steps for Amazon Warranty Claim:

Step 1:

  • Make sure your Amazon product is covered by the warranty. Keep the original receipt or invoice of the purchase as proof of the purchase. You will need to provide this when claiming the warranty.

  • Check the warranty information from the seller or the manufacturer.

  • Find the product type to see if it has a longer return period. If the product type is not listed or does not specify another return period, the standard return period is 30 days.

  • Most sellers have the same returns policy as Amazon, but some sellers have different return policies. If the seller’s listing is Amazon Prime eligible, the same return policies apply to items fulfilled by Amazon.

Step 2:

  • Warranty registration may be required for certain products. It is recommended to follow the manufacturer or seller's instructions to complete the warranty registration process, which may include visiting a designated website, completing an online registration form, or submitting a warranty card.

  • Amazon offers free Product Support services to assist customers with the use of their product or if it malfunctions. These services include telephone calls, video chats, manufacturer contact information, and troubleshooting guides.

  • The Device is subject to the terms and conditions of the Device Warranty. If you purchased the Device from another Amazon website, or from an authorized reseller located in a foreign country, the Device warranty shall be provided by the designated entity listed at: Amazon.com/devicewarrantyprovider

Step 3:

  • If you encounter an issue with a product protected by a warranty, reach out to Amazon's customer support for assistance. Provide them with detailed information regarding the problematic product, the specific challenge you are facing, and any relevant documentation you possess. They will assist you in determining the process of initiating a warranty claim. 

  • They might ask you to take some pictures or videos of the problem, or might ask you to send it back for an inspection or a replacement.

  • If an item is returned in a paid manner, they'll will include the costs of return shipping and replenishment in the amount of the refund. If the item is shipped independently, the carrier will be remunerated when the return is shipped. Further details regarding refund amounts can be found under Refunds & Exchanges.

  • Amazon also has a bunch of extended warranties for their products, which can extend the warranty period and even cover accidental damage.

  • Amazon has a unique method for customers who have received their products from retailers. This method is called the 'purchase and contact' method. It provides replacements for the defective products you bought from a retail shop. However, the replacement should be purchased from the Amazon website, and the amount for the new product will be refunded to you.

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Email Support


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Phone Number


Available 24 hours a day, 7 days a week

Contact Address

Amazon Corporate
410 Terry Ave N,
Seattle 98109, WA

What is covered under the Amazon Warranty?

Amazon's standard warranty covers defects in materials and workmanship under normal use for one year from the date of purchase. This means that if your product breaks down due to a defect, Amazon will repair or replace it for free.

  • Amazon typically offers a standard manufacturer's warranty for Amazon devices, which is usually valid for 1 year from the date of purchase.

  • Certain products may have an extended warranty period.

What is NOT covered under the Amazon Warranty?

The Amazon USA warranty does not apply to non-Amazon products, such as those purchased from third-party sellers on Amazon. Used or refurbished products are not covered by the warranty, and any damage caused by misuse or abuse will not be covered by the warranty. Modifications to the product will also not be eligible for the warranty, nor will any lost or stolen products.

About Amazon

Amazon is one of the largest e-commerce companies in the world and one of the leading technology companies in the world. The company provides a wide variety of products in different categories, such as electronics, clothing, home products, and many more. The company's reputation is based on its wide variety of products, affordable prices, speedy delivery, and ease of shopping through its online store.

Products of Amazon

Fire TV Stick 4K Kindle Paperwhite Amazon Basics Echo Dot (4th Gen) Solimo Amazon Elements Amazon Essentials

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

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