3 Simple Steps for Acer Warranty Claim:

Step 1:

  • Ensure you have the original invoice or receipt as proof of purchase. Different products may have varying warranty durations, so check the specific terms and conditions for your item.

  • Familiarize yourself with Acer's warranty policy applicable to your product. You can find this information in the product's user manual or on Acer's official website. The policy will outline the coverage duration, eligible defects, and any exclusions or limitations.

  • Locate the Warranty Inquiry page and provide the serial number, typically found on the product or packaging to check the warranty status of your product.

Step 2:

  • Create an account to register your acer product by signing up. Once you've completed the sign-up process, you'll be able to register your product by entering its serial or SNID, along with the purchase date and place of usage.

  • Registering your product expedites the process of resolving warranty claims.

  • Ensure you securely retain the original invoice or receipt, as it plays a crucial role in availing warranty services. Verify that it contains the purchase date, product particulars, and details of the retailer.

Step 3:

  • Acer typically requires customers to contact their customer support team for assistance. You can contact them using the phone number given below.

  • Before contacting customer support, gather all necessary information for your warranty claim. This usually includes the registered product details, proof of purchase, a detailed description of the issue, and any supporting documentation, such as photos or videos of the defect.

  • Reach out to Acer's customer support team and explain your issue while providing all necessary details accurately. The customer support representative will guide you through the claim process and provide further instructions.

  • Follow the instructions provided by the customer support representative diligently.  This could include troubleshooting steps, and if the issue persists, they may initiate the providing replacement parts for product repair or process a refund for the amount you originally paid for the product.

  • Once your product reaches the service center, it will undergo inspection and evaluation by Acer's technicians. They will determine if the issue is covered by the warranty and proceed with repairs or replacements accordingly. The resolution time may vary based on the nature of the problem and the availability of spare parts.

  • Remember to adhere to Acer's specific terms and conditions throughout the registration and claim process.

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Phone Number


9 AM to 6 PM, Monday to Saturday (except public holidays)

Contact Address

Acer America Corporation,
1730 North First Street,
Suite 400 San Jose, CA 95112.

What is covered under the Acer Warranty?

The coverage and exclusions under an Acer warranty may vary depending on the specific product and region. Acer warranties generally cover defects in materials or workmanship that arise during normal use of the product. If a covered defect is identified, Acer will repair the product or provide a replacement, either with a new or refurbished unit, at their discretion. Acer typically covers the cost of both parts and labor required to repair the product. Warranty services are usually provided through authorized Acer service centers or repair facilities.

  • Accessories- 1 year limited warranty.

  • Laptop- 1-2 years limited warranty.

  • Tablet- 1-2 years limited warranty.

  • Desktops, All-in-ones-1-3 years limited warranty.

  • Projectors- 1-3 years limited warranty.

  • Monitors- 3 years limited warranty.

What is NOT covered under the Acer Warranty?

Damage resulting from accidents, misuse, negligence, or unauthorized modifications is generally not covered. The warranty does not cover normal wear and tear that occurs with regular use of the product. Items that are expected to wear out over time, such as batteries, cables, and accessories, are usually not covered. Acer warranties typically cover only the original Acer-branded components and not any third-party accessories. Any loss of software, data, or personal settings is generally not covered by the warranty. Minor cosmetic imperfections or superficial damage that does not affect the functionality of the product may not be covered. Warranty coverage may vary depending on the region or country of purchase, and international warranty services may have limitations or exclusions. It is important to carefully review the specific terms and conditions of the warranty that accompanies your Acer product, as they will provide the most accurate and detailed information.

About Acer

Acer is a globally recognized brand in the technology sector, renowned for its high-quality computer, laptop, and other electronic products. With a reputation for innovation and dependability, Acer provides a broad selection of products to meet the requirements of both consumers and professionals. Their dedication to providing innovative technology at reasonable prices has earned Acer a loyal following among users around the world.

Products of Acer

Laptops Desktops All-in-One PC Chromebook Tablets Monitors Projectors Digital Signage Smart Devices Accessories eMobility

Melissa Clifford

Warranty Claim Specialist

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