Step 1:

  • Ensure you have the original invoice or receipt as proof of purchase to make the Acer warranty claim. 

  • Familiarize yourself with Acer's warranty policy applicable to your product.

  • You can find this information in the product's user manual or on Acer's official website. 

  • Locate the Warranty Inquiry page and provide the serial number, typically found on the product or packaging, to check the warranty status.

Step 2:

  • Create an account to register your Acer product by signing up.

  • Once you've completed the sign-up process, you'll be able to register your product by entering its serial number, or SNID, along with the purchase date and place of usage.

  • Registering your product expedites the process of resolving Acer warranty claims.

  • Ensure you securely retain the original invoice or receipt, as it plays a crucial role in availing warranty services. 

  • During the warranty process, Acer may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually 1, 2, or 3 years.

Step 3:

  • Acer typically requires customers to contact their customer support team for assistance. You can contact them using the phone number given below.

  • Before contacting customer support, gather all the necessary information for your Acer warranty claim.

  • This usually includes the registered product details, proof of purchase, a detailed description of the issue, and any supporting documentation, such as photos or videos of the defect.

  • The customer support representative will guide you through the Acer warranty claim process and provide further instructions.

  • Follow the instructions provided by the customer support representative diligently. 

  • This could include troubleshooting steps, and if the issue persists, they may initiate the provision of replacement parts for product repair or process a refund.

Acer Warranty Period:

  • Acer accessories come with a standard 1-year limited warranty

  • Acer laptops are covered by a limited warranty ranging from 1 to 2 years

  • For Acer tablets, the limited warranty period is also between 1 to 2 years

  • Acer desktops and all-in-one systems come with a warranty that ranges from 1 to 3 years

  • Acer projectors are protected by a 1- to 3-year limited warranty

  • Acer monitors benefit from a 3-year limited warranty

Acer Contact Information:

Phone Number

+1-866-695-2237

24/7

Contact Address

1730 North First Street,
Suite 400 San Jose, CA - 95112,
USA.

Chat or Submit a Claim

If you are having trouble contacting Acer, submit a claim here.

What is covered under the Acer Warranty?

Acer warranty is applicable to:

  • Defects in materials or workmanship during normal use
  • Parts and labor charges for repairs
  • The original consumer
  • Acer branded products
  • Replacement parts

What is NOT covered under the Acer Warranty?

Acer warranty is not applicable to:

  • Normal wear and tear
  • Unauthorized modifications
  • Labor charges for installation
  • Batteries
  • Cables, and accessories
  • Minor cosmetic imperfections or superficial damage

Products of Acer:

Our claim assistance covers all Acer products, including:

Product name
Laptops
Aspire 1 Laptop - A115-32-C7ZW
Aspire Go 15 Laptop - AG15-31P-C1KN
Acer Chromebook 311 - CB311-12H-C5Y7
Aspire Go 14 Laptop - AG14-21P-R3FZ
Aspire 3 Laptop - A315-24P-R7VH
Aspire 15 Laptop - A15-41M-R2CN
Aspire 5 Laptop - A515-58P-58UR
Aspire 5 Laptop - A517-58M-59R9
Tablets
Acer Iconia Tab M10 Tablet - M10-11-K5N0
Acer Iconia Tab P10 Tablet - P10-21Q-870Q
Acer Iconia Tab P11 Tablet - P11-11-8113
Desktops
Aspire C24 All-in-One Desktop - C24-1300-UR31

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Acer logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Acer.