• 16 Aug, 2023

If you are searching for the proper way to claim Eufy warranty. Here it is,

3 Simple Steps for Eufy Warranty Claim:

Step 1:

  • Eufy follows a hassle-free and straightforward warranty claim process for all customers who have correct proof of purchase from a verified seller from Eufy.

  • There is no registration process involved in the claim. Receipt of purchase or online invoice is more than enough to initiate the process.

  • They maintain a separate page to apply for the claim to process your request faster. You must provide your name & address along with your working email address followed by your order details like order ID and a detailed explanation of your issue. You should also upload your proof of purchase.

Step 2:

  • Each product of Eupy has different warranty periods according to their usage and specifications. You can find the precise warranty period of your product in the literature inside its box.

  • Eufy always documents what happens when buyers troubleshoot the product. Hence you must return the product for quality inspection. You must also send the product’s serial number and/or visible proof depicting the defect.

  • The claim will be subjected with suitable replacement parts or sent with a factory refurbished model with equivalent value when available or otherwise with a new one if not available if the claim is quality-related.

Step 3:

  • Their support page provides you with separate mail ids for each of your issues according to your location. This helps you easily find experts who can hear and resolve your issue.

  • You can contact them for any of your concerns related to your Eufy product from its shipping to repair and claims if needed. They will be more than happy to assist you in all means.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 6 AM - 5 PM (PT) & Sat-Sun: 7 AM - 3:30 PM (PT)

Contact Address

400 108th Ave NE Ste 400,
Bellevue, Washington,
98004, United States

What is covered under the Eufy Warranty?

Every defect related to quality on the products sold directly by Eufy or Eufy’s authorized resellers will be covered by an extensive warranty from the date of purchase. Please be noted that it is limited to the country of purchase. The same warranty timeframe of the original defective will be followed for all the warranty replaced products. Be noted that warranties on products will go void after you receive a full refund for any of your claims.

  • 30-Days Money Back Guarantee Returns.

  • Accessories — 30 Days warranty.

  • Robovac & Security — 12 months warranty.

  • Smart Scales — 15 months warranty.

  • Smart Home — 18 months warranty.

  • HomeVac & MACH — 24 months warranty.

What is NOT covered under the Eufy Warranty?

Products lost or stolen products, without sufficient proof of purchase, free products, non-quality-related issues (after 30 days of purchase), repairs through 3rd parties, items that have expired their warranty period, damage from outside sources, damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly), purchases from illegitimate resource are always rejected in the claim.

About Eufy

Eufy is one of the leading and most trusted consumer electronics brands from America and is a part of Anker Innovations, a giant in its field. It runs on the motto “Smart Home Simplified”. This is why they focus on creating easy-to-use smart home devices and appliances that can enhance your life. From laser-guided robotic vacuum cleaners to wireless security systems, every Eufy product is developed using cutting-edge technologies and is designed for your convenience. They are focussing on developing a new generation of connected devices and appliances that work seamlessly together to simplify the complete smart home experience.

Products of Eufy

Mach Clean Security Baby

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Eufy logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Eufy.