Any kind of warranty claim is processed by Eufy, with whom you will have to provide the proof of purchase, serial number, or visual representation showing the defect, and send the products to the company for inspection of their quality.
The proof of purchase means the order number from online purchases made through Eufy or Eufy’s authorized resellers, sales invoice, and dated sales receipt provided by an authorized Eufy reseller which must have an illustration of the product with its price.
The expiry time period of the warranty claim for the product defects is ninety days after the warranty claim is opened. Also, you are unable to claim the warranty once the original warranty period ends.
Except for corporate purchases/bulk orders, all non-damaged products are permitted to be returned within thirty days from the purchase date. The refund will be credited after the returned products enter the warehouse to be checked.
All accessories have to be included in the original packaging, and shipping costs should be paid by the consumers. The return packages that do not comply with the return policy will be rejected.
The products purchased from a third party have non-identical return and warranty terms. The return policy changes according to the country of purchase because of different legal requirements and other considerations.
Feel free to reach out to the customer service team with any inquiries regarding your Eufy product, whether it's about shipping, repairs, or claims. They are eager to assist you in any way they can.
30-day warranty on accessories
12-month warranty on RoboVac, and Security
15-month warranty on smart scales
18-month warranty on smart homes
24-month warranty on Mach, and HomeVac
400 108th Ave NE Ste 400,
Bellevue, Washington-98004,
USA.
If you are having trouble contacting Eufy, submit a claim here.
The comprehensive warranty of Eufy covers all quality-related defects on products sold directly by Eufy or its authorized resellers, commencing from the date of purchase. However, Eufy's limited warranty applies solely to the country of purchase.
The warranty excludes coverage for products lacking adequate proof of purchase, lost or stolen items, products that have surpassed their warranty period, issues unrelated to quality, free products, repairs conducted by third parties, damage from external sources, misuse of products, and purchases from unauthorized sources.
Our claim assistance covers all Eufy products, including:
| Product name |
|---|
| Security Cameras |
| Video Doorbells |
| Smart Locks |
| Alarm Systems |
| Wall Light Cameras |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Eufy logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Eufy.