• 18 Aug, 2023

You are in the right place if you are looking for more details to claim Dahua Technology warranty. Check this!

3 Simple Steps for Dahua Technology Warranty Claim:

Step 1:

  • Any product of Dahua Technology is eligible for the claim within the warranty period. Since the company produces a variety of products. You can check the warranty period of each product on their description or on their warranty details page.

  • You will have to initiate RMA -Return Merchandise Authorization for this purpose. You will have to get in touch with authorized dealers who will help you log in to the portal for the application.

Step 2:

  • Once logged in to the portal with the login ID, password and verification code, You can start the claim process with a valid proof of purchase like the bill of sale from an authorized dealer along with shipping documents.

  • The distributors will carefully evaluate your product and intimate Dahua about the eligibility of your product to the claim.

  • Please be noted that the limited warranty is specific to the distributor and is non-transferable. Any attempts to transfer will automatically void the warranty. Dahua also holds the right to cancel the RMA at any time with or without notice if the claim is found to be ethical.

Step 3:

  • Dahua Technology has a diverse support team who can help you out with any kind of issue you face with their products including RMA activities(It has a dedicated page).

  • Their website provides you with separate pages for training, videos, cybersecurity and download centers to gain knowledge about their products and use it efficiently.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Place a call to get more support for warranty claim

Contact Address

15245 Alton Pkwy,
Suite #100 Irvine,
CA 92618, USA

What is covered under the Dahua Technology Warranty?

In the claim, Dahua with its own discretion will repair the defective product with refurbished parts or go for providing another product in the same model if the product faces serious issues. All products that have damage or defect in their workmanship and materials can be sent to claim when properly handled with care within the defined warranty period. The warranty period always begins on the day of shipment to the customer from an authorized dealer. If chosen, All Star Warranty Period will apply only in lieu of the Standard Warranty Period. Specific project-based Dahua products that were dispatched on or after January 1, 2022, are covered by a cost-free 5-year warranty in CEE&Nordic Region.

  • 30-Day return policy.

  • Standard Warranty Period ( 1 to 3 Years With Limited Benefits).

  • All Star Warranty Period (1 to 5 Years With Benefits Over Standard).

What is NOT covered under the Dahua Technology Warranty?

Dahua Technology’s limited warranty does not cover the products that have altered, removed or defaced the original product trademark, serial & model number; modified or altered without the knowledge of Dahua; products that are not used as per directions; subjected to faulty repair from other sources; improper usage of the product; no proper care and maintenance; damaged due to natural forces and electrical issue at your place.

About Dahua Technology

Dahua Technology formerly known as Zhejiang Dahua Technology Co., Ltd. is basically from China. They are one of the global leaders in video surveillance equipment of various kinds. Since its establishment in 2001, They have grown out to be the second-largest video surveillance company(revenue). They are known for combining unparalleled technology with stellar customer service to create trustable security solutions for their customers. They can be the best for all your modern security needs!

Products of Dahua Technology

Network Cameras Video Intercoms Access Control Fire Alarm Accessories

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dahua Technology logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dahua Technology.