To receive warranty service, the distributor must furnish Dahua with a valid bill of sale or receipt confirming the sale to the dealer, along with shipping documentation or records verifying the shipment date to the dealer.
Any product of Dahua Technology is eligible for the claim within the warranty period.
You will have to initiate RMA -Return Merchandise Authorization for this purpose.
You will have to get in touch with authorized dealers who will help you log in to the portal for the application.
The distributors will carefully evaluate your product and intimate Dahua about the eligibility of your product to the claim.
Please note that the limited warranty is specific to the distributor and is non-transferable. Any attempts to transfer will automatically void the warranty.
Dahua also holds the right to cancel the RMA at any time with or without notice if the claim is found to be ethical.
Dahua Technology has a diverse support team who can help you out with any kind of issue you face with their products including RMA activities.
Their website provides you with separate pages for training, videos, cybersecurity, and download centers to gain knowledge about their products and use them efficiently.
Dahua Technology provides a 1-year warranty on monitors and Thermal Temperature Monitoring Solutions, including the JQ-D70Z blackbody
Dahua Technology offers a 2-year standard repair warranty on power supplies and LPR products, a 3-year warranty on recorders, HDD drives, and switches
15245 Alton Pkwy, Suite #100,
Irvine, CA-92618,
USA.
If you are having trouble contacting Dahua Technology, submit a claim here.
Dahua Technology limited warranty applies to:
Dahua Technology limited warranty does not apply to:
Our claim assistance covers all Dahua Technology products, including:
Product name |
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Fixed Network Cameras |
Vari-focal-Network Cameras |
Fixed HDCVI Cameras |
Specialty Cameras |
HDCVI Camera Kits |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dahua Technology logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dahua Technology.