To receive warranty service, the distributor must furnish Dahua with a valid bill of sale or receipt confirming the sale to the dealer, along with shipping documentation or records verifying the shipment date to the dealer, within the relevant warranty period.
Any product of Dahua Technology is eligible for the claim within the warranty period. Since the company produces a variety of products. You can check the warranty period of each product on their description or on their warranty details page.
You will have to initiate RMA -Return Merchandise Authorization for this purpose. You will have to get in touch with authorized dealers who will help you log in to the portal for the application.
Once logged in to the portal with the login ID, password, and verification code, You can start the claim process with a valid proof of purchase like the bill of sale from an authorized dealer along with shipping documents.
The distributors will carefully evaluate your product and intimate Dahua about the eligibility of your product to the claim.
Please note that the limited warranty is specific to the distributor and is non-transferable. Any attempts to transfer will automatically void the warranty. Dahua also holds the right to cancel the RMA at any time with or without notice if the claim is found to be ethical.
Dahua Technology has a diverse support team who can help you out with any kind of issue you face with their products including RMA activities.
Their website provides you with separate pages for training, videos, cybersecurity, and download centers to gain knowledge about their products and use them efficiently.
During the warranty process, Dahua Technology may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Dahua Technology, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
In the claim, Dahua with its own discretion will repair the defective product with refurbished parts or go for providing another product in the same model if the product faces serious issues. All products that have damage or defect in their workmanship and materials can be sent to claim when properly handled with care within the defined warranty period. The warranty period always begins on the day of shipment to the customer from an authorized dealer. If chosen, All Star Warranty Period will apply only in lieu of the Standard Warranty Period. Specific project-based Dahua products that were dispatched on or after January 1, 2022, are covered by a cost-free 5-year warranty in CEE&Nordic Region.
2-year standard repair warranty on power supply, LPR
3-year standard repair warranty on recorder, HDD drives, switches
Dahua Technology’s limited warranty does not cover the products that have altered, removed or defaced the original product trademark, serial & model number; modified or altered without the knowledge of Dahua; products that are not used as per directions; subjected to faulty repair from other sources; improper usage of the product; no proper care and maintenance; damaged due to natural forces and electrical issue at your place.
Dahua North America integrates exceptional customer service with cutting-edge technology to develop advanced security solutions for its clientele. Their extensive range of solutions incorporates various features such as video management software and acclaimed security cameras. By prioritizing continuous technological advancements and client assistance, they ensure the delivery of outstanding quality, reliability, and stability to both end users and reseller partners. With over 20 years of experience in designing and manufacturing professional video surveillance products, Dahua has filed over 1,700 patents and employs more than 6,000 R&D professionals.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dahua Technology logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dahua Technology.