Besides a couple of mentioned items, the rest of the items can be returned within the specific timeframe. The products that are delivered via UPS have a 30-day duration to return to the address printed on the packaging slip compared to the 10-day time period to contact the internet service center for products delivered via premier in-home delivery.
Ethan Allen will schedule a pickup for the products received through premier in-home within thirty days. The given time durations for both begin from the date you received the product. You will receive your credit on the original credit card account with the exclusion of shipping charges.
The confirmation email for booking a service appointment contains the service telephone number, which should be used to report the receipt of a damaged, defective, or incorrect item to the manufacturer. An alternative option for contacting them is via email.
Ethan Allen tends to credit the amount to the original form of payment within fifteen days. This period of fifteen days is calculated after the item is picked up or received by the company at the returns distribution center.
The warranty extending plan is also available for furniture and outdoor furniture, which has to be done within the same thirty days following the date the products are delivered to your location.
Ethan Allen disclaims responsibility for color variations in fabric or leather upholstery due to dye lot differences that may arise with non-concurrent orders.
During the warranty process, Ethan Allen may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Ethan Allen, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Ethan Allen is pleased to offer limited warranties to you, the original retail purchaser or the gift recipient, for your Ethan Allen product. These warranties are applicable to products bought from an authorized Ethan Allen retailer or through the official website and are valid only under conditions of normal, indoor, or residential use unless the item is explicitly designated as suitable for outdoor use, subject to certain limitations and exclusions.
1, 2, 3, 4, 5, 7, 10, 15, 20, and 50-year warranty depends upon the products
The warranty does not encompass such discrepancies or any disparities between floor samples, swatches, or printed representations and your items. Ethan Allen warranties do not apply to products sold "as is," acquired from sources other than authorized Ethan Allen retailers, used in commercial or non-residential settings, or shipped outside the contiguous U.S. by you or a freight forwarder. Any alterations made to the product by the retailer or consumer, or the use of non-Ethan Allen components, nullify this warranty. Excluded from the warranty are normal wear and tear; commercial use; accidents, abuse, or neglect; or damage resulting from improper use, care, or storage.
Since 1932, Ethan Allen has been committed to delivering top-notch products and outstanding service to its clients. Nat Ancell and Ted Baumritter established a housewares sales agency in 1932, selling plaster gnomes, trellises, and garden swings—all sourced from other manufacturers. While Ethan Allen has adopted 21st-century technologies such as laser-guided tools and 3D design software, certain elements remain unchanged: their enduring pride and passion invested in their craftsmanship for over nine decades, and their continuous journey of innovation in American style.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Ethan Allen logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Ethan Allen.