Registration of your product not only opens up the pathway to claim your warranty but also you will have an additional one-year warranty from the determined warranty period only in the case of the products registered within ninety days from the purchase date.
The details such as your personal, appliance, and proof of purchase have to be completed in the form and the product purchased after 01/01/2017 is eligible for the warranty policy.
Furthermore, they provide assistance for warranty issues, which may include product damages, non-functional products, defective items, and operational issues, all while adhering to the warranty policy.
When the product shows signs of major failure, you can prefer either a refund or a replacement. For minor failures, you will have your problems with the product fixed in a sensible time period.
If this action is not taken, you have the right to receive a refund for the goods and to terminate the service contract, obtaining a refund for any unused portion.
Esatto will offer compensation for any other reasonably foreseeable loss or damage resulting from a failure in the goods or service.
Three means of contact can be used to reach the customer support team: either by email, phone or by using the provided form. Please make use of the given form, including your name, email, subject, and message fields.
You can rely on them, as they possess talent, experience, and knowledge, and consistently exhibit friendly behavior towards customers.
2-year warranty
165 Barkly Avenue,
Burnley, Victoria-3121,
Australia.
If you are having trouble contacting Esatto, submit a claim here.
The warranty is applicable solely to new appliances acquired and utilized in Australia, and it complements other rights and remedies provided by the relevant laws pertaining to the appliances, including any non-excludable statutory guarantees in Australia. Throughout the warranty duration, Residentia Group will, at its discretion, either repair or replace, at no charge to the owner, any defective part of the product bearing the serial number, identified as faulty within two years from the date of purchase. It is imperative that service under this manufacturer's warranty is conducted by a Residentia Group trained and approved Service Agent.
The warranty does not cover defects that result from factors outside of normal domestic use in a residential setting or the proper use of the appliance as specified in the Product User Manual. There will be a charge for service calls that are not related to any product defect, and this charge will be applied if the issue is determined not to be a fault of the product. Cosmetic damage that does not impact the operation of the product, products with removed or defaced serial numbers, and defects caused by accidents, neglect, misuse, or Acts of God (e.g., storm damage, power surges, electrical storm damage, etc.) are also not covered. The warranty does not extend to the cost of repairs conducted by non-authorized repairers or correcting unauthorized repairs, normal recommended maintenance and cleaning as specified in the Product's User Manual, repairs performed by anyone other than a Residentia Group authorized service agent, pick-up and delivery, and transportation or travel costs associated with repairs when the product is installed outside the Authorized Service Representative's (ASR) normal service area. Additional installation costs are also not covered.
Our claim assistance covers all Esatto products, including:
| Product name |
|---|
| Cooktops |
| Rangehoods |
| Ovens |
| Dishwashers |
| Wine Chillers |
| Air Purifiers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Esatto logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Esatto.