The customer service team is like a rescue team for the customers who are searching to make a warranty claim. In addition to the form, there are several other ways to contact Engel Fires.
Your name, email, phone, and message ought to be filled out in the contact form before pressing the send button.
Getting a Return Authorization (RA) number from the customer service team is vital for the return or exchange. They not only provide you with an RA number but also shipping instructions.
Following that, a time limit of thirty days is provided to return or exchange the unused products in the original packaging. You will not receive refunds for shipping charges or custom drawing credits.
Engel Fires charges a 15% restocking fee for returns unrelated to product defects, damages, or manufacturing errors. A $1000 return fee will be applied for personal or custom orders.
They accept the return of personalized or custom products when they are damaged or flawed at the time of delivery.
During the warranty process, Engel Fires may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Engel Fires, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Engel Fires guarantees that every product they produce will be devoid of any material or workmanship defects. Should any issues arise within the warranty period, the manufacturer will undertake repairs or offer replacements for defective products.
10-year warranty on Engel master
The warranty does not cover products damaged as a result of abuse, misuse, or acts of nature. Additionally, products that have not been used in accordance with the instructions provided in the guidebooks are also excluded from the warranty.
Years ago, Carl Engel, the founder, propelled by his passion for exceptional food and the outdoor lifestyle, encountered a challenge: he couldn't find an outdoor cooking and fireplace solution that matched his exacting standards. Fueled by this gap in the market, he embarked on a mission to create one. His vision was ambitious: to develop a versatile fire that could expertly prepare meats, fish, poultry, vegetables, or any culinary creation he desired. He envisioned an outdoor fire that could serve multiple functions – as a BBQ grill, a wood-fired oven, a smoker, a pizza oven, a slow cooker, and even a rotisserie – all while functioning as an elegant piece of outdoor furniture. And so, the journey commenced. Through numerous prototypes and relentless dedication, Carl and his team crafted a fire that surpassed anything else available on the market. It quickly gained renown for its user-friendliness, adaptability, unparalleled durability, and rigorous testing and refinement process. As Engel Fires gained a devoted following, from avid grillers to renowned chefs worldwide, it naturally led them to North America, the epicenter of BBQ culture.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Engel Fires logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Engel Fires.