Upon submission of the warranty form, a representative from the warranty team will reach out to you within 5 business days. All warranties remain valid from the original purchase date of the product.
Engel Coolers provides a 30-day window for returning products, and they accept returns for items purchased exclusively from their official website. Please refrain from sending items back directly to Engel Coolers.
Kindly reach out to Engel Coolers to obtain an RMA number. Shipments lacking RMA numbers may experience delays in processing. Products bought from a dealer or third party adhere to their respective return policies.
You are responsible for covering the shipping fees associated with returning the item. Please anticipate a processing time of up to 5 business days for your credit to be completed.
The customer service team is looking forward to addressing your queries as soon as possible. You can contact them either by phone or fax. They are not the right place to submit your warranty claim.
Engel Coolers retains the right to modify product models and designs without any obligation to integrate these changes into products already finalized or those in the possession of dealers or consumers.
During the warranty process, Engel Coolers may provide you with one of the following solutions: either a warranty replacement or warranty service. The warranty period is 1, 5, or 10 years, depending on the product, and each period has its own limitations.
1-year limited warranty on Engel HD Soft-Sided Coolers, Engel 22oz & 30oz Tumblers, and Engel Fridge-Freezer Replacement Parts
5-year limited warranty on Engel Drybox/Coolers and Engel Live Bait Coolers
10-year limited warranty on Engel High-Performance Hard Coolers
900 Jupiter Park Drive,
Jupiter, Florida-33458,
USA.
Let Warranty Valet assist you in claiming Engel Coolers warranty hassle-free.
The warranty is applicable solely to the original owner and only if the purchase is made from an authorized Engel reseller. If your Engel Coolers product meets the warranty criteria, Engel Coolers will promptly repair or replace the item, or any part deemed defective, at its discretion.
The warranty does not cover normal "wear and tear" or damage resulting from neglect, unauthorized alterations or repairs, power surges/lightning strikes, water damage, ice retention/performance issues, or failure to follow recommended care and use instructions. Power cords and fuses are also not covered by the warranty. Products used commercially, those that are abused or misused, or those that undergo structural alterations or are subjected to excessive stress beyond the physical limits of the materials are not included in this warranty. Additionally, the warranty does not hold the manufacturer responsible for any consequential or incidental damages resulting from the use of the product.
Our claim assistance covers all Engel Coolers products, including:
| Product name |
|---|
| Hard Coolers |
| Soft Coolers |
| Tumblers |
| Cooler Slides |
| Live Bait Coolers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Engel Coolers logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Engel Coolers.