Here are the easiest ways to claim the warranty for Emeco products.
Any defective furniture covered by the warranty will either be repaired or replaced by Emeco. To report a claim, customers are required to email the customer support team, and the defective items must be shipped prepaid to the registered office address.
You ought to submit your name, email, location, phone number, and file that should be uploaded with other needed details in the contact form.
If your purchase doesn't meet your expectations, you have the option to return it to Emeco for a refund within 14 days of delivery. Please ensure that the goods are returned in their original packaging, along with all accessories and packaging components.
The customer will incur all freight charges and a restocking fee of at least 25% for returned items. Once the items are inspected for any damage, the credited amount will be refunded to the original credit card used for the purchase.
Special order items, as well as Kong chairs and stools, are non-returnable. To initiate a return, a return authorization is required from Emeco prior to sending back the item.
Emeco bears no responsibility for any time loss, inconvenience, commercial loss, or incidental or consequential damages experienced by the purchaser or any third party related to the product.
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The lifetime warranty for the specified products applies to purchases made on or after January 1st, 2002. This warranty is applicable solely to original purchasers who acquire new products directly from Emeco. Additionally, a 3-year outdoor warranty is provided for all colors of the 111 Navy and Broom models, valid for products produced on or after January 1st, 2018, at the Emeco factory.
1-year warranty on chair dolly
2-year warranty on Emeco birds
The warranty does not cover fabric that is not manufactured by Emeco, as it is subject solely to the guarantees or warranties, if any, provided by the upholstery manufacturer. Additionally, the warranty excludes factory upholstery, scratches and chips to powder-coated color finishes, scratches or discoloration and deterioration to plastic (resulting from harsh cleaners) or plastic laminate components, scratches and blemishes to polyurethane components, scratches and blemishes to polished finishes, wood finishes, tabletop wear, and floor glide wear. Furthermore, scratches or discoloration and deterioration to rPET plastic (due to harsh cleaners), reclaimed Wood Polypropylene plastic, or floor glide wear are not covered. Natural variations in wood grain and color are characteristic of this material and are not included in this warranty. Discoloration of surface materials resulting from stains, harsh cleaners, or dye from clothing, including denim, is also not covered by this warranty. Lastly, this warranty does not apply to furniture damaged by accident, abuse, neglect, or misuse, nor does it apply if repairs are attempted by the purchaser or by anyone other than an authorized Emeco agent or the Emeco factory.
Established in 1944, Emeco began by crafting chairs from salvaged aluminum for the US Navy, driven by the necessity of wartime demands. This commitment to repurposing materials has endured, with a modern focus on scrap plastic. By diverting these materials from oceans and landfills, Emeco transforms them into durable chairs that withstand the test of time. At their factory in Hanover, Pennsylvania, skilled craftsmen utilize scrap aluminum to create chairs so robust that they offer a lifetime guarantee. Emeco proudly supports Be Original Americas, a nonprofit organization advocating for the significance and integrity of authentic design.
Warranty Claim Specialist
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