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Returning or exchanging the products would be easy when you have the proof of purchase. The length of the time period to return the defective or non-performing products is one year or more. This time period is only for the products purchased after the 7th of August 2019.
In addition to the self-service page, more than sixty Duluth Trading retail stores are ready to accept your returns or exchanges. The customer support team will get rid of your doubts that you have about the return.
The refund processing time ranges from 10-15 days. A dollar of 7.99 will be deducted from the refund for shipping charges, and the refund will be credited to the original form of payment. Duluth Trading will fetch the exact amount for exchange made due to differences in size or color.
Exchanges that are made within one year from the purchase date can be returned with free shipping for both ways. However, the reason for the exchange must be related to differences in size or color.
In the event that the return has been made via the self-service returns page, you will be sent updates about the return through the emails that are sent at regular intervals. In order to track the return shipment, you have to tap the link provided in the return confirmation.
Please do not think about sending back the products, which were purchased from any third-party dealers, to Duluth Trading. Contacting the location of purchase is the optimal solution. Use emailing or phoning to contact the customer support team.
Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!
The no-bull guarantee ensures coverage for any flaws or failures in products. It signifies that if any issues arise, customers can expect fair treatment. Duluth Trading is committed to standing behind the craftsmanship and durability of its products.
No Bull Guarantee
The guarantee excludes products damaged due to misuse, negligence, improper care, or damage caused by pets like Scout or Fluffy, exhibiting severe abuse or unusual wear and tear, as well as those lost or damaged in natural disasters, fires, or accidents. Additionally, it does not cover products with missing or defaced labels, items from brands not sold by the company, products sold in bundles (such as 3-packs) but returned individually, or items contaminated or soiled beyond reasonable expectation. Furthermore, the guarantee does not extend to products returned due to personal circumstances unrelated to product design or performance, such as weight loss, nor does it cover instances of repetitive abuse of the return policy.
From its inception, Duluth Trading Company has been founded on the principle of "There’s Gotta Be a Better Way™." This ethos runs deep within the company, guiding its mission to assist individuals in various aspects of their lives. Whether it's tackling tasks, fulfilling needs, or recognizing what shouldn't be done by others, Duluth Trading is dedicated to empowering people to live life on their own terms. Moreover, the company is steadfast in its commitment to environmental responsibility, striving to minimize its ecological footprint through sustainably produced goods, durable infrastructure, and eco-conscious packaging, all contributing to the preservation of Mother Earth.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Duluth Trading logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Duluth Trading.