3 Simple Steps for Spring Free Warranty Claim

Step 1:

• The gateway to your protection begins with Warranty Registration. To activate your extended coverage and ensure your trampoline is logged in the global service database for streamlined support, you should register your product on the official Springfree website within one year of purchase.

• This administrative step acts as a mechanical necessity to verify your status as the original owner and link your purchase to the North American service center. Validating your status early ensures that your specific model and serial numbers are logged, making the intake process significantly faster if a defect arises.

• To register, navigate to the "Warranty Registration" portal on the official site. You will be required to provide your Serial Numbers (found on the frame, mat, and net), Date of Purchase, and a scan of your receipt to successfully validate your status and lock in your hardware protection.

Step 2:

• If your play hardware suffers a failure that hinders its main functionality such as a rod fracture, mat tear, or net deterioration the primary route for resolution is through an official assessment by the Springfree Customer Care Team.

• The brand utilizes a digital verification process where experts review your hardware's condition to determine if the issue is a warrantable manufacturing defect. Many performance concerns can be addressed by performing a visual inspection and submitting high-quality photographs of the affected area to the specialized support portal.

• You should first consult the official Manuals & Installation Guides to ensure your hardware is properly assembled. If the unit remains faulty, you must initiate a claim through the digital portal to determine if the failure qualifies for a factory-certified restoration or part replacement.

Step 3:

• To finalize your resolution or obtain a specialized hardware restoration, you must initiate a formal request by choosing to Contact Us directly through the official digital support channels to receive a Claim Authorization.

• Getting in touch with the specialized member care team is the required final step to validate your solution. This ensures that any necessary replacement parts are correctly identified for your specific model and that your shipping information is verified for the delivery of your restored components.

• The support team is reachable via the digital "Warranty Claim" form or their dedicated service line. Once the team validates your case and confirms the defect, they will authorize a solution to ensure your backyard remains equipped with functioning Springfree gear.

Spring Free Warranty Period:

• 10‑year warranty on the entire trampoline product (covers all main components from date of purchase).