All problems, but one solution: the customer service team. They are looking for a set of information from you to proceed with the warranty claim.
The form is available where you will have to furnish your name, address, explanation, videos, or images of the issue, and photos of the serial number of the products.
You have a time period of 100 days from the date of delivery to make the return of the products. Mostly, Ekster does not charge you for returns; however, it is the opposite in the case of larger items, where a small amount of shipping charges is applicable.
The products in saleable condition and unused can be returned in the original packaging to receive the refund amount. The same form indicated above has to be used for return.
Ekster provides you with a refund using the original payment method after they receive and verify the product at the warehouse. The refund will not be provided to those who cross the given time frame.
Please anticipate a processing time of 5-10 business days for your return to be completed upon its arrival at their warehouse.
During the warranty process, Ekster may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
542 Singel, Amsterdam,
North Holland-1017,
Netherlands.
If you have trouble contacting Ekster, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty policy safeguards your purchase against any manufacturing defects for the initial year of usage. For backpacks and additional accessories, a two-year warranty is provided from the date of purchase.
1-year warranty on wallets and accessories
The warranty excludes coverage for items affected by normal wear and tear, general use, or other non-manufacturing defects. Additionally, third-party products are not included under the Ekster limited product warranties.
At the heart of all Ekster endeavors lies a commitment to maximizing each day's potential. As a B Corp, Ekster strives to influence your daily experiences while minimizing its environmental footprint. Ekster crafts wallets, bags, and accessories designed to streamline your routine, allowing you to focus on living. Their interconnected range of carrying essentials has already enhanced the daily lives of over a million individuals. Ekster places a premium on investing in the development and exploration of sustainable materials for the betterment of the planet.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Ekster logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Ekster.