You should not waste your time by going to other sections of the official website of S'well for warranty claims when customer service department members are ready to get those issues fixed.
They are well-prepared and trained to answer any kind of questions or comments that you have in your mind. Kindly opt for any preferred means of contact.
S'well opens the entrance gate for the products that are returned within thirty days from the date of purchase and in perfect and unused condition. The products are supposed to be returned in the original packaging.
In addition to this, the order number and reasons for the return must be attached to the packaging slip. S'well will never pay the return shipping costs.
The refund processing time may range from 7 to 10 business days from the date the items are delivered to the warehouse.
The authorized S’well retailer from whom you purchased the products will be accountable for all returns and exchanges.
Lifetime limited warranty
P.O. Box 9750,
Trenton, NJ-08650,
USA.
Let Warranty Valet assist you in claiming S'well warranty hassle-free.
Every product is guaranteed to be free from material and workmanship defects. Should any item be found defective under normal usage and care, it will be replaced at no cost with either the same item or one of equivalent or superior value.
The warranty does not cover products damaged due to abuse, misuse, or unforeseeable events, nor does it apply to products that are not used in accordance with the guidelines provided in the guidebooks.
Our claim assistance covers all S'well products, including:
| Product name |
|---|
| Mugs |
| Tumblers |
| Brushes |
| Straws |
| Handles |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of S'well logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of S'well.