To initiate a warranty claim, please email the following details to the provided email address: your order number, shipping address, specific product information, proof of purchase, and a description of the issue you have been encountering.
You can return any non-defective products bought from the official website of Simple Modern for a complete refund within 90 days of the purchase date.
To qualify for a return, products must remain unused and come with their original packaging undamaged. Restocking fees may apply to large orders or frequent returns. Additionally, limited edition drops are not eligible for return.
After processing the refund, it will typically take 3-5 business days for the funds to be credited back to your credit card.
As all personalized or custom engraving orders are uniquely tailored to your preferences, they cannot be returned.
The customer support team at Simple Modern endeavors to ensure that every customer feels they have received exceptional quality, style, and value with each purchase.
Limited lifetime warranty
750 SW 24th St., 3rd Floor,
Moore, OK-73160,
USA.
Let Warranty Valet assist you in claiming Simple Modern warranty hassle-free.
Simple Modern provides a limited lifetime warranty on its products, which includes coverage for any manufacturer's defects. The warranty encompasses broken lids, drinkware that has lost its insulating properties, as well as damages or issues related to shipping. Additionally, the warranty is only valid for products purchased online or in stores.
The warranty does not cover typical wear and tear, dents, scratches, or chips in the powder coating resulting from drops or damage. It also does not cover lost or stolen products.
Our claim assistance covers all Simple Modern products, including:
| Product name |
|---|
| Tumblers |
| Bottles |
| Lids |
| Lunch Bags |
| Backpacks |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Simple Modern logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Simple Modern.