• 09 Dec, 2023

Follow the provided instructions carefully to claim the warranty with Eddie Bauer.

3 Simple Steps for Eddie Bauer Warranty Claim:

Step 1:

  • The Department for Customer Service acts as a solution finder for all issues. You can navigate to the preferred topics from that page. It covers FAQs, returns and exchanges, orders and shipping, gift cards, technical support, etc.

  • Use the form that includes your name, email address, order number, subject, and message box to contact the customer service team. Finally, you will be able to attach the file. They are available on chat or by phone.

Step 2:

  • Eddie Bauer allows you to initiate a return for the product in its original, unworn, or unused state, provided you have proof of purchase. If you completed your transaction using your Adventure Rewards number, they are pleased to assist in retrieving your proof of purchase.

  • For the return to be processed after receiving the items, they will take up to 14 days. Upon completion of the return process, an email will be sent to notify you that your refund is being initiated back to the original payment method.

Step 3:

  • If you opt for an exchange, please return the original item and proceed to place a new order for the desired product. You can choose to initiate the return for the original item either before placing the new order or after the new order has been placed.

  • Kindly be aware that the refund for the initial item will only be initiated once the item has been received by the manufacturer.

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Phone Number


Mon-Sun: 9am - 8pm (ET)

Contact Address

6759 Port Road,​
Groveport, OH-43125,

What is covered under the Eddie Bauer Warranty?

If your Eddie Bauer product exhibits a defect in materials or workmanship, the guarantee comes into effect. You can return the item with proof of purchase within one year to receive a replacement or a refund to the original form of payment.

  • 14-day return policy

What is NOT covered under the Eddie Bauer Warranty?

Eddie Bauer's Product Guarantee does not cover regular wear and tear or damage. Defective items lacking proof of purchase and those surpassing one year in age are exclusively qualified for exchange or substitution with a comparable product.

About Eddie Bauer

Based in Seattle, Washington, Eddie Bauer Canada is an American clothing store chain that distributes its products through various channels, including retail stores, outlet stores, online platforms, and a call center located in Groveport, Ohio. Eddie Bauer is committed to integrating adventure-driven innovation with heightened sustainability and inclusivity. They prioritize the use of materials and methods that minimize environmental impact, fostering an outdoor culture that is welcoming to all. The mission of Eddie Bauer is to inspire and empower individuals to connect with nature by encouraging outdoor activities for everyone.

Products of Eddie Bauer

Shirts T-Shirts Pants Jeans Sweaters Flannels Vests

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Eddie Bauer logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Eddie Bauer.