Step 1:

  • The Department for Customer Service acts as a solution finder for all issues. You can navigate to the preferred topics from that page. It covers FAQs, returns and exchanges, orders and shipping, gift cards, technical support, etc.

  • Use the form that includes your name, email address, order number, subject, and message box to contact the customer service team. Finally, you will be able to attach the file. They are available on chat or by phone.

Step 2:

  • Eddie Bauer allows you to initiate a return for the product in its original, unworn, or unused state, provided you have proof of purchase. If you completed your transaction using your Adventure Rewards number, they are pleased to assist in retrieving your proof of purchase.

  • For the return to be processed after receiving the items, they will take up to 14 days. Upon completion of the return process, an email will be sent to notify you that your refund is being initiated back to the original payment method.

Step 3:

  • If you opt for an exchange, please return the original item and proceed to place a new order for the desired product. You can choose to initiate the return for the original item either before placing the new order or after the new order has been placed.

  • Kindly be aware that the refund for the initial item will only be initiated once the item has been received by the manufacturer.

Eddie Bauer Warranty Period:

  • 14-day return policy

Eddie Bauer Contact Information:

Phone Number

+1-800-426-8020

Mon-Sun: 9am - 8pm (ET)

Contact Address

6759 Port Road,​
Groveport, OH-43125,
USA.

Chat or Submit a Claim

If you are having trouble contacting Eddie Bauer, submit a claim here.

What is covered under the Eddie Bauer Warranty?

If your Eddie Bauer product exhibits a defect in materials or workmanship, the guarantee comes into effect. You can return the item with proof of purchase within one year to receive a replacement or a refund to the original form of payment.

What is NOT covered under the Eddie Bauer Warranty?

Eddie Bauer's Product Guarantee does not cover regular wear and tear or damage. Defective items lacking proof of purchase and those surpassing one year in age are exclusively qualified for exchange or substitution with a comparable product.

Products of Eddie Bauer:

Our claim assistance covers all Eddie Bauer products, including:

Product name
Shirts
T-Shirts
Pants
Jeans
Sweaters
Flannels
Vests

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Eddie Bauer logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Eddie Bauer.