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Make sure your item is within the 30-day return period (or 45 days for holiday orders).
Ensure the product is unused, unworn, unwashed, and in original packaging.
Keep your proof of purchase and order details ready.
Contact customer service to begin the return or warranty process.
Pack the item securely with all original tags and packaging.
Include proof of purchase and follow return instructions provided.
Send the item back for inspection and processing.
Refunds are processed after the item is received.
Refund is issued to the original payment method after approval.
Processing usually takes up to 14 days after receipt.
For exchanges, place a new order for the replacement item.
You will receive email confirmation once the process is completed.
30-day return period
Typical Processing Time: Most warranty claims are processed within a few days for initial review, but full resolution (repair/replacement/refund) usually takes 1–3 weeks depending on product type and inspection needs.
Reason for Common Delays: Delays usually happen due to missing proof of purchase, incomplete claim details, product inspection requirements, or additional verification requests from support teams.
Helpful Tip to make the claim easier: Always keep your proof of purchase ready, include clear photos/videos of the issue, and provide model or serial number correctly to avoid back-and-forth delays.
Original proof of purchase
Product model number or serial number
Clear photos or video showing the defect
6759 Port Road,
Groveport, OH-43125,
USA.
If your Eddie Bauer product exhibits a defect in materials or workmanship, the guarantee comes into effect. You can return the item with proof of purchase within one year to receive a replacement or a refund to the original form of payment.
Eddie Bauer's Product Guarantee does not cover regular wear and tear or damage. Defective items lacking proof of purchase and those surpassing one year in age are exclusively qualified for exchange or substitution with a comparable product.
Eddie Bauer warranty covers manufacturing defects in materials and workmanship, with replacement or repair offered based on inspection and eligibility.
Yes, Eddie Bauer offers a lifetime guarantee on many products against manufacturing defects, but normal wear and tear is not included.
The warranty covers defects in stitching, fabric, zippers, and manufacturing issues found during normal product use.
You can file a warranty claim by contacting customer service with proof of purchase, product details, and photos of the defect.
Yes, zipper defects caused by manufacturing issues are covered, but damage from misuse or wear is not included.
Warranty claims without a receipt may still be reviewed, but proof of purchase strongly improves approval chances.
If approved, Eddie Bauer may replace the defective item with the same product or a similar item if the original is unavailable.
Normal wear and tear, accidental damage, misuse, and items outside the return or warranty period are not covered.
Yes, some luggage and accessories are covered for manufacturing defects, depending on product category and warranty terms.
Warranty claims typically take a few business days for review and up to 2 weeks for full replacement or refund processing.
Our complete claim assistance covers all Eddie Bauer products, including:
| Product name |
|---|
| Clothing |
| Jackets & Outerwear |
| Fleece |
| Hoodies & Sweatshirts |
| Shirts |
| T-Shirts |
| Pants |
| Shorts |
| Dresses |
| Activewear |
| Casual Wear |
| Sleepwear |
| Footwear |
| Hiking Boots |
| Casual Shoes |
| Snow Boots |
| Outdoor Footwear |
| Trail Shoes |
| Accessories |
| Bags & Backpacks |
| Crossbody Bags |
| Hats & Beanies |
| Gloves |
| Scarves |
| Socks |
| Sunglasses |
| Travel Accessories |
| Outdoor Gear |
| Camping Tents |
| Sleeping Bags |
| Blankets & Throws |
| Hydration Gear |
| Travel Gear |
| Pet Gear |
| Collections |
| First Ascent Collection |
| Down Jackets Collect |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Eddie Bauer logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Eddie Bauer.