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You can have a direct conversation with the skilled customer support team at Elgato, as there is no product registration method. The conversation can be initiated through the provided form by including essential information.
Prior to the completion of the form, you will have to select the topic that you would like to proceed with by scrolling down. Additionally, you can find various headings related to RMA and order shipping, warranty coverage, return policy, and more.
Elgato has a standard return period of 60 calendar days for your items. Only purchases made on the official website are permitted to be returned under this policy. If you made a purchase from other retailers, please adhere to their respective returns and refunds policy.
Kindly make sure that the item you are returning is carefully repackaged using the original packaging. Include all cords, adapters, accessories, and documentation that were initially provided when you received the item.
With sales tax, they will credit the refund amount that you spend on the returned items. Except in cases where they are responsible for an error, the original shipping fees will not be reimbursed.
You will be provided 14 days from the date of purchase to request a refund for the products bought at the marketplace.
If you receive a damaged, defective, or incorrect item, simply visit the help page where you can create a support ticket or contact Elgato Customer Service for a replacement.
Upon the delivery of your return package, it will undergo inspection to verify its contents. Following the inspection, a refund for the purchased items will be initiated, utilizing the original payment method you used.
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Elgato assures that the product will be free from defects in material and workmanship for the specified duration. This warranty is applicable solely to the original purchaser and is non-transferable unless prohibited by local law. The duration of the warranty varies depending on the specific product. Elgato extends a warranty for its products, commencing from the date of purchase through an authorized Corsair or Elgato reseller.
The warranty excludes coverage for issues or damage arising from wear and tear due to regular usage, any modifications, abuse, accidents, misapplication, or unauthorized repairs. It also does not cover problems resulting from improper operations, including any use not in line with the provided product instructions, or connection to improper voltage supplies. Any other cause unrelated to a product defect in materials or workmanship is not covered. Additionally, products damaged during cryptocurrency mining operations are not eligible for warranty claims.
Elgato stands as a global leader in audiovisual technology tailored for content creators across various video-sharing platforms. Renowned for quality and performance, Elgato products encompass state-of-the-art innovations and reimagined technologies aimed at transforming creative workflows. Regular updates to software and firmware ensure producers stay at the forefront of their craft. The commitment to cross-compatibility fosters a continually evolving and seamless user experience within the expanding Elgato ecosystem. With operations in Germany and California, Elgato distributes its products in over seventy-five countries worldwide.
Warranty Claim Specialist
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