You can have a direct conversation with the skilled customer support team at Elgato, as there is no product registration method. The conversation can be initiated through the provided form by including essential information.
Prior to the completion of the form, you will have to select the topic that you would like to proceed with by scrolling down. Additionally, you can find various headings related to RMA and order shipping, warranty coverage, return policy, and more.
Elgato has a standard return period of 60 calendar days for your items. Only purchases made on the official website are permitted to be returned under this policy. If you made a purchase from other retailers, please adhere to their respective returns and refunds policy.
Kindly make sure that the item you are returning is carefully repackaged using the original packaging. Include all cords, adapters, accessories, and documentation that were initially provided when you received the item.
With sales tax, they will credit the refund amount that you spend on the returned items. Except in cases where they are responsible for an error, the original shipping fees will not be reimbursed.
You will be provided 14 days from the date of purchase to request a refund for the products bought at the marketplace.
If you receive a damaged, defective, or incorrect item, simply visit the help page where you can create a support ticket or contact Elgato Customer Service for a replacement.
Upon the delivery of your return package, it will undergo inspection to verify its contents. Following the inspection, a refund for the purchased items will be initiated, utilizing the original payment method you used.
During the warranty process, Elgato may provide you with one of the following solutions: either a warranty replacement or warranty service during the 2-year warranty period.
2-year warranty
330 W 34th St Fl 18,
New York City, New York-10001,
USA.
Elgato assures that the product will be free from defects in material and workmanship for the specified duration. This warranty is applicable solely to the original purchaser and is non-transferable unless prohibited by local law. The duration of the warranty varies depending on the specific product. Elgato extends a warranty for its products, commencing from the date of purchase through an authorized Corsair or Elgato reseller.
The warranty excludes coverage for issues or damage arising from wear and tear due to regular usage, any modifications, abuse, accidents, misapplication, or unauthorized repairs. It also does not cover problems resulting from improper operations, including any use not in line with the provided product instructions, or connection to improper voltage supplies. Any other cause unrelated to a product defect in materials or workmanship is not covered. Additionally, products damaged during cryptocurrency mining operations are not eligible for warranty claims.
Our claim assistance covers all Elgato products, including:
| Product name |
|---|
| Prompters |
| Ring Lights |
| Key Lights |
| Green Screens |
| Light Strips |
| Facecam |
| Cam Link Pro |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Elgato logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Elgato.