3 Simple Steps for ATO Warranty Claim

Step 1:

• Confirm your product was purchased directly from ato.com or an authorized ATO channel, and that you have a valid proof of purchase, such as an order confirmation or receipt.

• Check that the issue relates to a defect in materials or workmanship under normal use, and that the product has not been misused, modified, or improperly installed.

• Review the individual product listing or packaging for the applicable warranty period for your specific product.

Step 2:

• Contact the ATO professional team if you have questions, concerns, or problems with your products, including BLDC motors, VFDs, frequency converters, or load cells, or visit the technical support page for FAQs, troubleshooting, wiring, and calibration guidance. 

• Describe the issue clearly, including the product model, SKU, order number, and a detailed description of the fault and how the product has been used.

• Support will assess your claim and advise on the most appropriate resolution: repair, replacement, or further troubleshooting.

Step 3:

• Follow the instructions provided by the ATO support team on how and where to return the defective product for service at the repair centre.

• Pack the product securely and include your proof of purchase and a written description of the defect to accompany the shipment.

• ATO will repair or replace the product using professional, guaranteed repair services; products found to be outside warranty coverage will be handled on a case-by-case basis.

ATO Warranty Period:

• Warranty period varies by product refer to the individual product listing on ato.com for the applicable warranty term. Products must be purchased directly from ato.com or an authorized ATO channel.