How to claim Eccotemp Warranty?

The warranty plan applies to products that were bought as new and originally manufactured for use within the United States. These products must have come with a manufacturer's original warranty at the time of purchase, which should have been valid in the United States and provided a minimum coverage of ninety days for both parts and labor. To be eligible for this plan, the products need to be registered within sixty days of purchase. Under this plan, in the event that your product becomes inoperable due to a mechanical or electrical failure during the coverage period, and it is not covered by any other insurance, warranty, guarantee, or plan, they will agree to either repair or replace the product. The parts used for repair or replacement may include new, used, refurbished, or non-original manufacturer parts, as long as they meet the factory specifications required for your product.

The warranty will become void under various circumstances, including when damage or repairs are related to pre-existing conditions known to you, improper packaging, transportation damage during shipment to a service center, or relocation of the covered equipment. It also excludes coverage for products or components used for continuous business, commercial, industrial, or public purposes or those offered on a rental basis, as well as coin-operated products. Damage or failure due to specific causes, such as riots, nuclear radiation, war, hostile actions, radioactive contamination, freezing, overheating, neglect, negligence, misuse, abuse, intentional damage, theft, mysterious disappearance, vandalism, rust, corrosion, warping, bending, animal or insect infestation, and more, is not covered. The warranty does not apply to damage caused by environmental conditions, weather exposure, acts of nature (e.g., fire, floods, storms, earthquakes), operations outside manufacturer specifications, or collisions. Additional exclusions encompass damage to housing, supports, casing, or the frame of the product, improper storage, damage caused by non-covered parts, improper installation of customer-replaceable components, lack of recommended maintenance, operational errors on the part of the consumer, unauthorized alterations or manipulations, removal, installation, reinstallation, unauthorized repairs, alterations, equipment sold without a manufacturer's warranty, covered products with removed or altered serial numbers, consequential damages, non-failure problems like noises, periodic or preventative maintenance, cleaning, cosmetic repairs, or structural items. The warranty also does not cover the repair of LCD/plasma resolution/failure, pixel burnout, or image failures not meeting the manufacturer's specifications, signal reception or transmission problems from external causes, repair or replacement costs for lost components not originally covered by the manufacturer's warranty, service or replacement outside of the continental United States of America, and service events not reported during the term of this plan.