You should either create an account or register your details using a form with a limited amount of information, not excessive details. All fields are to be filled compulsorily other than phone number which is at your choice.
Account creation also enables you to track your order using your reference number and email address. The orders can be tracked for the products bought on the original website. Call directly if you don't have a reference number.
You have a 7-day window after the product is delivered to your home to return an appliance for a refund or replacement, with no restocking or pickup fees. It's important to thoroughly inspect your appliances for any damage during this initial 7-day period.
Appliances returned between seven and thirty days will incur a 25% restocking fee, along with a pick-up fee, which will be subtracted from the refund for the returned appliances.
Prior to sending the appliances back to them, Café Appliances wants you to include the return authorization (RA) number given by the support team.
You can't expect returns or replacements after thirty days. Repair can be scheduled during the warranty period with charges.
Should you have made a purchase of a Café countertop appliance from the official website, you have the flexibility to return it for any reason within 60 days from the date of delivery, and you will be eligible for a refund.
Their team of appliance specialists is prepared to assist you in selecting the ideal appliance with the perfect array of features to suit your lifestyle.
To reach out to the customer support team, you should provide your name, street address, city, state, phone number, email, model, and serial number, and the question you'd like to ask.
During the warranty process, Café Appliances may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. Refrigerators and dishwashers have a 1-year limited warranty period.
1-year limited warranty on dishwashers and refrigerator
For further info, Kindly Get in touch with Café Appliances via this email.
[email protected]4000 Buechel Bank Road,
Louisville, Kentucky-40225,
USA.
If you are having trouble contacting Café Appliances, submit a claim here.
The limited warranty is applicable to the initial buyer and any subsequent owners of products purchased for residential use within the USA. In cases where the product is situated in an area without access to a Café Authorized Servicer, you might incur a trip charge or be obligated to transport the product to an Authorized Café Service center for repairs. All warranty services are administered by their Factory Service Centers or authorized service technicians. When arranging for service, please make sure to have your serial number and model number ready.
The limited warranty does not cover certain scenarios. It excludes service trips to your home intended for teaching product usage, as well as issues arising from improper installation, delivery, or maintenance. Failures due to product abuse, misuse, commercial use, or usage outside its intended purpose are not covered. Also, it doesn't cover the replacement of house fuses or the resetting of circuit breakers when necessary. Products that are not defective or are functioning as described in the Owner's Manual are not eligible for warranty claims. Damage resulting from accidents, fires, floods, or acts of nature, as well as any incidental or consequential damage due to possible defects with the appliance, are also not covered. The warranty doesn't apply to defects or damage caused by operating the appliance in freezing temperatures or damage incurred after delivery, including damage resulting from items dropped on the door. If the product is not accessible for the required service or if the air gap device in the drain line needs cleaning or servicing, these instances are not covered by the warranty.
Our claim assistance covers all Café Appliances products, including:
| Product name |
|---|
| Dishwashers |
| Wall Ovens |
| Microwaves |
| Warming Drawers |
| Cooktops |
| Espresso Machines |
| Toasters |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Café Appliances logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Café Appliances.