You must request access to create an account on their website and log in to it whenever required. You will have to provide your personal details like first & last name, current email address, and country of residence along with your business details like the name of your company and detailed address of your company including city and business phone number to create one.
Eaton is a massive brand with products in various sectors like electrical, aerospace, filtration, hydraulics, and vehicles. They have dedicated warranty procedures for each sector with different warranty plans for each of the products according to their design, specifications, and usage.
Any of your defective Eaton products are always free to be claimed. There are three steps involved in the process namely “Pre-Repair” where you will have to collect all the right and necessary information about the product followed by “Repair” where diagnosis and document repair take place and “Post Repair” where you will close the order and file the claim.
Eaton maintains a dedicated page for your claim. They have separate tabs for each sector which will provide you with dedicated forms for submitting the necessary data and initiating the claim.
Their experts will evaluate your issue and do the needful from their end. You have a dedicated page to see the present status of your claim. This will help you get an idea of the stage of your claim. Your claim confirmation number or OEM dealer code number & repair order number are enough to know the status.
Eaton maintains dedicated support teams for each of their product sectors which you can contact to get answers to all your concerns, queries, and issues.
Additionally, They maintain various informational pages to educate you on their products and services which will be very helpful for you as a customer.
You can also use the common contact form to get in touch with their expert support team who will also direct you to the respective department. You will have to provide the above-mentioned personal and product details for the purpose.
6-Month To Lifetime Lifetime Warranty Depending On The Specification Of The Product
1000 Eaton Blvd,
Cleveland, OH-44122,
USA.
If you are having trouble contacting Eaton, submit a claim here.
The limited warranty of Eaton always applies only to the original end-user of the product within the subject warranty period of the specific product. In the time frame, It covers all the material and workmanship defects of the product under the sole obligation of the company and will open hands to repair or replace the defect with utmost care and commitment. They have full rights to decide the remedy to be done for the particular defect considering all the necessary factors. Any Warranted Items repaired or replaced pursuant to this warranty will be warranted for the remaining portion of the original warranty subject to all the terms thereof. The company shall not be responsible for any charges for testing, checking, removal, or installation of warranted items.
Eaton’s limited warranty has very strict limitations and does not cover any form of defect and damage that is caused by negligence, accident, no proper care and maintenance, misuse, misapplication, or incorrect installation; failure to properly store the product before installation, including the charge of batteries no later than the date indicated on the packaging; repair or alteration not authorized in writing by Company personnel or performed by an authorized company customer service engineer or agent; shipping and delivery of the product if shipping is FOB Factory; improper testing, operation, maintenance, adjustment, or modification of any kind not authorized in writing by Company personnel or performed by an authorized Company Customer Service Engineer or Agent and use of the product under other than normal operating conditions or in a manner inconsistent with the product’s labels or instructions. Please note that the company does not warranty software including the software embedded into the products and the warranty claim is not possible if the product’s serial numbers have been removed, altered or are illegible. In no event shall Eaton be liable for any damage to property or equipment other than the products, including loss of profits or revenue, loss of use of products, loss of data, cost of capital, claims of customers of the end-user along with any form of special, direct, indirect, incidental, or consequential damages whatsoever. The company is also not answerable for any costs for replacement equipment, installation, materials, freight charges, travel expenses, or labor of company representatives outside the terms of this Warranty only the end user will have to bear it.
Our claim assistance covers all Eaton products, including:
| Product name |
|---|
| Hydraulic Cylinders |
| Sensors |
| Capacitors |
| Aerospace Seals |
| Aerospace Sensors |
| Aerospace Hydraulic Pumps |
| Railcar Running Boards |
| Air Dry Systems |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Eaton logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Eaton.