Step 1:

  • Any of your Bauer products that are defective within the warranty period can be easily claimed.

  • Please keep both of your white serial number stickers affixed to the original receipt from an authorized Bauer dealer. Have a photocopy of your receipt for your records also.

  • Either contact the support team or get in touch with authorized dealers to initiate the Bauer warranty claim. Bauer also maintains a dedicated form for warranty claims. 

  • During the warranty process, Bauer may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is 30 days, 90 days, 120 days, or 1 year.

Step 2:

  • Bauer provides their customers with dependable support that you can rely on for all of your concerns and queries related to their products.

  • They have a dedicated team for warranty claims who always look forward to helping you with all of your issues and problems in the claim process.

  • Additionally, the FAQ pages are interestingly designed in the manner of answers from professionals that provide quality information about the product and other necessary general information.

  • You can also consider their social media handles to contact them for quicker responses.

Step 3:

  • Please create your Bauer account after purchasing their products. This can be the best place to store and access all your product and purchase details. 

  • Your current email address, first and last name, date of birth, and password are mandatory to create one.

  • The warranty plan and period for each product are well defined. It always differs from one product to the other, as it is determined according to the usage and specifications of the product.

Bauer Warranty Period:

  • 30-Day Warranty: Street Hockey Protective & Apparel

  • 90-Day Warranty: Skates (Player/Goal), Roller Hockey Skates, Runners, Wires, Clear Visors, Player & Goal Protective Goalie Cages, Goal Pads (Regular), Bags

  • 120-Day Warranty: Hyperlite/Ultrasonic Pads/Mach Pads

  • 1-Year Warranty: Holders/Chassis, Cowlings, Helmets & Goalie Masks

Bauer Contact Information:

Email Support

[email protected]

Phone Number

+1-833-897-9942

Mon-Thur: 8:30 AM - 4:30 PM (EST) & Fri: 8:30 AM - 4:00 PM (EST)

Contact Address

758 American Blvd. W,
Bloomington, MN 55420, USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Bauer warranty hassle-free.

What is covered under the Bauer Warranty?

Bauer warranty covers:

  • Workmanship defects
  • Repair or replacement

What is NOT covered under the Bauer Warranty?

Bauer warranty excludes:

  • Damages or abrasions from playing the sport
  • Wood, foam core sticks, and replacement blades
  • Usage of composite stick on concrete or asphalt

Products of Bauer:

Our claim assistance covers all Bauer products, including:

Product name
Skates
Stickes
Helmets
Protective
Goalie
Roller
Parts & Accessories
Apparels

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Bauer logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Bauer.