3 Simple Steps for Jetson Warranty Claim

Step 1:

• Register Your Product Online: Visit the official Jetson Product Registration page to link your 17-digit serial number to your account; while not strictly required for service, registering allows the Care Team to better serve your needs and offers the option to purchase extended coverage through Extend.

• Locate the 17-digit Serial Number: Find this alphanumeric code on a barcode sticker on the underside of the deck, near the charging port, or on the original packaging; this is a mandatory identifier for all claims.

• Validate Proof of Purchase: Ensure you have a clear copy of your sales receipt from an approved retail partner; for many legacy models, you must present this documentation within 90 days of purchase to qualify for warranty service.

Step 2:

• Consult the Jetson Help Center: Use the official "How-to" video library and troubleshooting guides to identify common issues like wobbly wheels, brake adjustments, or hoverboard beeping, which may be resolved without a formal claim.

• Gather Photographic Evidence: Capture clear photos and video of the specific malfunction; the technical team requires visual confirmation of the defect and information regarding any potential impact or weather-related water damage.

• Verify Category Eligibility: Check your product category's specific coverage window; as of 2026, many Electric Bikes carry a one-year term for core components, while Electric Scooters and Go-Karts may be covered for 180 days, and Hoverboards for 90 days.

Step 3:

• Initiate a Warranty Claim: Start a chat with J. (Jetson’s virtual assistant) on the official website or submit a request through the Warranty Claim portal to provide your model name, serial number, and problem description.

• Follow Diagnostic Guidance: A member of the Jetson Care Team will assess your claim; they may authorize a free replacement part for a do-it-yourself (DIY) fix or provide a pre-paid shipping label if a full unit inspection is required.

• Prepare for Return or Disposal: If a return is necessary, you are responsible for providing the shipping box and packaging materials; Jetson may alternatively require proof of disposal as a condition for receiving a replacement unit.

Jetson Warranty Period:

• Typically 90 days to 1 year limited warranty depending on product; contact support for specifics.