3 Simple Steps for Duravit Bathrooms Warranty Claim:

Step 1:

  • Duravit guides you to have the model number of your product, product identification, and an explanation of the troubles that you are facing during the express warranty claim process. Franke Australia will look after your warranty claims for Duravit. 

  • Moreover, the original purchase receipt's copy, details of the location of the product installation, and relevant pictures for online warranty claim are needed. Duravit will not allow you to transfer the warranty to anyone.

Step 2:

  • Maintenance or repairs conducted by unauthorized individuals, use of non-genuine spare parts, absence of purchase documentation, and incidental or consequential losses are also excluded from the warranty coverage. 

  • Additionally, costs related to product removal, re-installation, specialized technician visits, or expenses incurred due to product unavailability or non-use are not covered by the warranty.

Step 3:

  • You have the right to receive a replacement or refund in the event of a major failure, along with compensation for any other foreseeable loss or damage.

  • In addition, if the goods do not meet acceptable quality standards and the failure is not considered a major one, you are entitled to have the goods repaired or replaced.

  • The customer service center is delighted to provide assistance to you in resolving any queries or concerns you may have. You can easily reach out to them either by phone or email.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+61 03 9700 9100

Place a call to get more support for warranty claim

Contact Address

83 Bangholme Road,
Dandenong South, VIC-3175,

What is covered under the Duravit Bathrooms Warranty?

Franke Australia assures customers that their product will be free from defects in materials and workmanship throughout the Warranty Period. If the product malfunctions or exhibits defects during this time under normal operating conditions due to material or workmanship issues, Franke Australia will, at its discretion, either replace the product or its components, or repair it using new, used, or refurbished replacement parts.

  • 1-year warranty on labor for SensoWash, bathroom furniture, bathtubs, and shower rays

  • 5-year warranty on parts for bathroom furniture, bathtubs, and shower rays

What is NOT covered under the Duravit Bathrooms Warranty?

The express warranty does not extend to cover damage to the Product or any defect or failure resulting directly or indirectly from various circumstances. These include alterations, modifications, or disassembly of the Product; usage contrary to its intended purpose or instructions, including abuse, misuse, negligence, or vandalism; corrosion from environmental factors or chemical treatments; incidents such as fire, accidents, or theft; damage incurred during use or installation; external sources like blown fuses, power failure, or faulty installation; natural disasters or other uncontrollable events; normal wear and tear, as well as scratches, dents, rusting, discoloration, or tampering; imperfections inherent in the finishes or natural materials used. Furthermore, the warranty does not apply to products used in commercial settings, improperly installed items, or those purchased second-hand or from unauthorized sources.

About Duravit Bathrooms

Founded in 1817 and based in Hornberg, Germany, Duravit Australia specializes in manufacturing porcelain bathroom fittings. Transitioning from earthenware to porcelain in 1956, the company expanded its product line to include sanitary ceramics. Throughout the early 21st century, Duravit continued its growth by establishing subsidiaries in Turkey, India, and China. Additionally, the Duravit Design Center in Hornberg, designed by Philippe Starck, was completed during this period. Presently, the brand is present in over 130 countries and has received numerous international design accolades. Even with the introduction of new products, Duravit remains mindful of its environmental impact, ensuring responsible use of natural resources in all its manufacturing processes.

Products of Duravit Bathrooms

Toilet Suites Wash Basins Furniture Bathtubs Urinals

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Duravit Bathrooms logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Duravit Bathrooms.