Making a report to Dupray about non-functional products within the warranty period is the remedy for consumers. Typically, the customer service team does not take more than 48 hours to give a response.
You can lean towards either email or phone to contact them. Dupray has two offices which are functioning in the USA and Canada.
A thirty-day time period from the purchase date will be sufficient for the customers to return the products that have not been up to the level. More than seven days should not be taken to ship the products after receiving the return shipping label.
Through email, you ought to send the tracking number to one of the representatives of Dupray. When you make the return, ensure that you have paid the shipping and insurance charges.
Maybe the returned products get damaged during shipment. To avoid that kind of instance, the products have to be securely packed. The return package must contain an explanation for the problem or damage along with proof of purchase.
The original purchaser of the product is entitled to claim the warranty and it typically cannot be transferred to anyone else.
During the warranty process, Dupray may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Dupray, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty is valid if the customer has utilized the product under standard conditions and in strict accordance with the instructions or operational manual provided by Dupray. If any defects in material or workmanship are discovered and reported to Dupray, the company will either repair or replace the faulty portion of the product or refund the purchase price, at Dupray's discretion.
1, 2, 3-year limited warranty
The warranty becomes void if damages result from accidents, abuse, freezing, impacts, alterations, unauthorized usage, force majeure, or use of electricity other than that specified for the product. Additionally, if repairs, modifications, or alterations are performed by an unauthorized individual according to Dupray, the warranty is void. Machines used for rental purposes are not covered by this warranty. Furthermore, buttons, hoses, vacuum heads, covers, and seals are excluded from warranty coverage.
Dupray Canada endeavors to produce top-notch products crafted with precision and supported by premium service. Evolving into a sophisticated range of home and commercial offerings, including steam cleaners, air purifiers, and spot cleaners, Dupray is committed to furnishing you with the finest tools to enhance your surroundings to a level of immaculateness previously unparalleled. From inception, each new endeavor is approached with the meticulousness of a craftsman and a dedication to quality, functionality, and design.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dupray logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dupray.