Making a report to Dupray about non-functional products within the warranty period is the remedy for consumers. Typically, the customer service team does not take more than 48 hours to give a response.
You can lean towards either email or phone to contact them. Dupray has two offices which are functioning in the USA and Canada.
A thirty-day time period from the purchase date will be sufficient for the customers to return the products that have not been up to the level. More than seven days should not be taken to ship the products after receiving the return shipping label.
Through email, you ought to send the tracking number to one of the representatives of Dupray. When you make the return, ensure that you have paid the shipping and insurance charges.
Maybe the returned products get damaged during shipment. To avoid that kind of instance, the products have to be securely packed. The return package must contain an explanation for the problem or damage along with proof of purchase.
The original purchaser of the product is entitled to claim the warranty and it typically cannot be transferred to anyone else.
1, 2, 3-year limited warranty
3700 St-Patrick, Suite 214,
Montreal, QC-H4E 1A2,
Canada.
Let Warranty Valet assist you in claiming Dupray warranty hassle-free.
The warranty is valid if the customer has utilized the product under standard conditions and in strict accordance with the instructions or operational manual provided by Dupray. If any defects in material or workmanship are discovered and reported to Dupray, the company will either repair or replace the faulty portion of the product or refund the purchase price, at Dupray's discretion.
The warranty becomes void if damages result from accidents, abuse, freezing, impacts, alterations, unauthorized usage, force majeure, or use of electricity other than that specified for the product. Additionally, if repairs, modifications, or alterations are performed by an unauthorized individual according to Dupray, the warranty is void. Machines used for rental purposes are not covered by this warranty. Furthermore, buttons, hoses, vacuum heads, covers, and seals are excluded from warranty coverage.
Our claim assistance covers all Dupray products, including:
| Product name |
|---|
| Steam Cleaners |
| Air Purifiers |
| Clothes Steamers |
| Small Brass Brushes |
| Small Nylon Brushes |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dupray logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dupray.